Client Project Manager 1

About the role

This is an onsite, full-time Client Project Manager 1 position located in Sheridan, WY. You'll be responsible for end-to-end project ownership—ensuring environmental samples are collected, analyzed, documented, and reported in full conformance with client requirements. This role supports projects representing up to $2M in revenue, depending on experience, client assignments, and business needs, while delivering exceptional technical and customer-centric service.

Responsibilities

• Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS
• Build and maintain strong, long-term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations
• Conduct regular client check-ins to ensure satisfaction and proactively address needs
• Monitor sample progress throughout the lab to ensure project timelines are on track
• Coordinate with laboratory departments to ensure timely project execution and resolution of issues
• Provide ongoing education and training to clients to maximize product and service utilization
• Monitor client health, identify potential churn risks, and develop retention and renewal strategies in partnership with sales and operations
• Identify upselling and cross-sell opportunities and communicate findings to sales and operations teams
• Lead project planning and timing with lab operations, sales, and clients; ensure accurate setup in LIMS, correct pricing, and clear communication
• Identify, track, and resolve project issues promptly
• Ensure project deliverables meet quality standards and client requirements; incorporate feedback to drive continuous improvement
• Manage end-to-end project communication and coordination, including status reporting, cross-functional collaboration, and project closeout activities (deliverables, client satisfaction, invoicing)
• Contribute to departmental efficiency through suggestions and active participation as a team member
• Promote Pace's mission through professional, courteous, and cooperative interactions with customers and staff

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience
• Two (2) years of customer service or client-facing experience
• Strong organizational and time management skills, with the ability to manage multiple projects and priorities
• Excellent communication skills, with the ability to effectively engage clients and internal stakeholders
• Proven ability to build and maintain strong client relationships
• Problem-solving mindset with the ability to identify issues and drive solutions
• High attention to detail with a focus on accuracy and quality

Physical requirements

• Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit for extended periods of time
• Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or move objects
• Vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone

Working environment

Work is performed in a lab and office setting. Work is subject to chemicals, fumes, gases, noxious odors, and related items in a lab and sample setting.

Benefits

• Competitive salaries
• Medical, dental, and vision insurance
• 401K retirement savings plan (100% vested immediately in the employer match)
• Life, disability, and voluntary benefits
• Paid time off for holiday, sick, and vacation days
• Health Savings Account (HSA)
• Wellness program
• Flexible spending accounts
• Tuition reimbursement
• Employee Assistance program
• Parental leave
• Optional legal coverage and ID theft protection

Schedule

Monday through Friday, 8:00 AM – 5:00 PM

Pay

$44,000 – $48,000 per year

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