Client Program Senior Specialist - BCG U

About the role

Boston Consulting Group is seeking a Client Program Senior Specialist to support and manage the execution of our client upskilling programs. The ideal candidate will have a minimum of 5-7 years of relevant experience, preferably in consulting, and a strong interest in talent and upskilling.

Responsibilities

• Coordinating and aligning with clients and case teams on schedules, logistics, and milestones.
• Managing learner onboarding, inquiries, tracking participation, and completion.
• Facilitating smooth collaboration with internal teams (learning designers, faculty, platform & solutions team) and external vendors.
• Driving the preparation and delivery of live sessions for client learners, including facilitating such sessions.
• Handling administrative, legal, and contractual program components.
• Contributing to BCG U internal projects when not staffed on client assignments.
• Proactively staying abreast of new platform features; incorporating enhancements to drive learner engagement and program effectiveness.
• Applying technical expertise and understanding of digital learning to help solve operational challenges and suggest improvements to client programs.
• Managing complex, high-stakes projects with significant strategic and operational impact, beyond purely upskilling program execution.
• Leveraging GenAI and emerging technologies (e.g., AI agents, automation tools) to streamline workflows, improve operational efficiency, and automate components of program delivery where appropriate.
• Continuously improving the effectiveness and efficiency of BCG U programs, proactively identifying operational issues and suggesting solutions.

Requirements

• Minimum 5-7 years’ experience in relevant business.
• Relevant educational qualifications such as a graduation degree.
• Experience/exposure to digital learning, Edtech preferred.
• Consulting Experience a plus but consulting mindset a requirement.
• A strong interest in talent and upskilling.
• Demonstrated Project Management Expertise.
• Strong ability to successfully plan, execute, and oversee complex projects from initiation to completion, ensuring on-time delivery and within budget, while effectively working in cross-functional teams and stakeholders set up.
• Strong written and verbal communication skills, strong command of the English language.
• Demonstrated integrity, discretion, and professionalism in handling confidential data and client information.
• Advanced skills in PowerPoint, MS Excel, Word.
• Demonstrated experience managing complex, high-stakes projects involving multiple senior stakeholders and cross-functional teams.
• Strong understanding of GenAI capabilities and a proactive mindset toward leveraging AI agents and automation to enhance operational effectiveness.
• Comfort experimenting with and implementing emerging technologies to drive efficiency and innovation.