Client Portfolio Manager

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. Employees work in a dynamic, welcoming, and collaborative workplace and contribute to a culture that positively impacts the communities and customers served.

About the role

Allied Universal is seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role is to enhance client experiences, build long‑term meaningful client relationships, and engage with employees who deliver services in the field. The individual will meet or exceed operational goals by providing high‑quality, professional, competent, and committed service and an outstanding client and employee experience. A comprehensive, week‑long management onboarding course is provided to deliver best practices, tools, and guidance.

Responsibilities

• Set the direction, tone, and client‑specific plan for achieving agreed‑upon service levels and meeting actionable expectations for delivering measurable results.
• Focus on hiring, development, and retention of appropriate security officers, Operations Managers, and Field Supervisors overseeing remote‑managed business.
• Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention.
• Engage regularly with clients to share expertise and enhance the value of Allied Universal’s offering.
• Assist in coordinating the day‑to‑day team effort of Operations Managers and other assigned personnel to ensure quality, cost‑effective service delivery.
• Work with assigned personnel to ensure all contractually scheduled hours are met with a minimum of unbilled overtime.
• Coach, counsel, and develop assigned personnel to assist with their advancement and promotability.
• Capably utilize WinTeam for scheduling and billing and to produce reports (e.g., Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail) that require interpretation and action for effective business management.
• Enforce Allied policies as outlined by handbooks and executive memos.
• Work with all levels in the organization to identify, analyze, and solve problems and create opportunities for continuous improvement.
• Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in‑person meetings.
• Keep records and prepare accurate, timely reports both manually and through automated methods.
• Maintain regular attendance to avoid unpredictable, frequent, or chronic tardiness.
• Actively participate in community and business‑related organizations.

Qualifications

• Must possess one or more of the following:
  • Bachelor’s degree in criminal justice, business, or a related field.
  • Associate’s degree in criminal justice, business, or a related field with three (3) years of management experience in a high‑volume workforce environment or service industry.
  • High School diploma with five (5) years of management experience in a high‑volume workforce environment or service industry.
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, networking events).
• Minimum of two (2) years of experience successfully building and developing teams.
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achieving desired results.
• Results‑oriented problem‑solving skills that meet client and employee needs while running a profitable business.
• Proven strong service orientation, excellent interpersonal, leadership, and organizational skills.
• Ability to manage multiple tasks, priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
• Excellent verbal and written communication skills with the ability to communicate timely changes or recommendations that could impact service image or brand.
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client, and industry events.

Preferred Qualifications

• Law enforcement, military, and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi‑location operation.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

Pay

Salary between $100,000 – $110,000 plus bonus potential.