Client Portfolio Manager

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture positively impacting the communities and customers we serve.

About the role

The Client Portfolio Manager leads a business segment in a designated region, enhancing client experiences, building long-term relationships, and engaging with employees delivering services in the field. This role focuses on meeting or exceeding operational goals through high-quality, professional service and an outstanding client and employee experience. A comprehensive, week-long management onboarding course provides best practices, tools, and guidance to support success.

Responsibilities

• Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results.
• Focus on hiring, development, and retention of appropriate security officers and Operations Managers/Field Supervisors overseeing remote managed business.
• Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention.
• Engage regularly with clients to share expertise and enhance the value of Allied Universal's offering.
• Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure quality and cost-effective service delivery.
• Work with assigned personnel to ensure all contractually scheduled hours are met with a minimum of unbilled overtime.
• Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability.
• Capably utilize WinTeam for scheduling, billing, and producing reports (e.g., Scheduling Activity, Invoice Aging by Tiers, Training Summary, and Training Detail) requiring interpretation and action for effective business management.
• Enforce Allied policies as outlined by the handbooks and executive memos.
• Work with all levels in the organization to identify, analyze, and solve problems while creating opportunities for continuous improvement.
• Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in-person meetings.
• Keep records and prepare accurate and timely reports both manually and through automated methods.
• Maintain regular attendance to avoid unpredictable, frequent, or ongoing late arrivals and chronic tardiness.
• Actively participate in community and business-related organizations.

Requirements

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business, or a related field.
  • Associate’s degree in criminal justice, business, or a related field with three (3) years of management experience in a high-volume workforce environment or service industry.
  • High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry.
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events).
• Minimum of two (2) years of experience in successfully building and developing teams.
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achieving desired results.
• Results-oriented problem-solving skills that meet client and employee needs while running a profitable business.
• Proven strong service orientation, excellent interpersonal, leadership, and organizational skills.
• Ability to manage multiple tasks, priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
• Excellent verbal and written communication skills with the ability to communicate timely changes or recommendations impacting service image or brand.
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client, and industry events.

Preferred Qualifications

• Law enforcement, military, and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Pay

Salary is $89,000 - $95,000 annually, depending on experience.

Benefits

• Medical, dental, and vision coverage.
• Free employee life insurance.
• Paid employee training and development.
• 401K retirement plan.
• Employee assistance programs.
• Paid holidays and flexible PTO (Paid Time Off).
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time accrued at 3.08 hours biweekly (unused vacation paid out only where required by law).
• Great company culture and work/life balance.