Client Portal & Digital Experience Coordinator (Volunteer)

The LoopRoots Foundation is a nonprofit, tax-exempt organization dedicated to supporting justice-impacted families through transportation, therapy, and technology-driven programs. Founded in 2025, the LoopRoots Foundation operates nationally, with an initial focus on underserved communities in Maryland, Arizona, Pennsylvania, New Mexico, California, and Virginia. Our key initiatives include:

• LoopConnect: A ride credit sponsorship platform that provides free or subsidized rides to prison visitation facilities, allowing families to stay in contact during incarceration.
• LoopTalk: A HIPAA-compliant virtual therapy program offering trauma-informed mental health care to justice-impacted individuals and caregivers, including children.
• LoopTroop Rideshare Partnership: We collaborate with the LoopTroop Rideshare platform to ensure families have access to safe, reliable, and culturally competent transportation services.

About the role

LoopRoots Foundation is seeking a highly motivated Client Portal & Digital Experience Coordinator to lead the development and implementation of our client-facing portal experience. This is a priority, time-sensitive project that is critical to the organization's growth and service delivery.

Position Overview

This volunteer position requires approximately 20–25 hours per week and is expected to move forward with urgency. We are seeking someone who can dedicate consistent time and attention to the project and help accelerate development and implementation.

Key Responsibilities

• Lead client portal planning and development efforts.
• Work closely with the technology team to implement portal functionality and workflows.
• Develop the intake-to-portal onboarding experience.
• Automatically prompt clients to create a portal account following intake submission.
• Support development of secure document upload and document management features.
• Assist with client messaging and communication tools.
• Help develop case status tracking and service request management functionality.
• Support implementation of appointment scheduling and resource access workflows.
• Assist with transportation requests, housing requests, and program enrollment tracking.
• Conduct testing, quality assurance, and user experience reviews.
• Identify opportunities to improve the client experience and increase accessibility.
• Aid in documenting workflows, procedures, and portal requirements.

Planned Portal Features

• Client registration and login
• Secure client dashboard
• Intake-to-onboarding workflow
• Case and service request tracking
• Program enrollment status
• Secure document upload and retrieval
• Appointment scheduling
• Internal messaging and support requests
• Notifications and updates
• Resource center access
• Transportation request management
• Housing and emergency assistance requests
• Workforce development program access
• Client profile management

Preferred Qualifications

• Experience with customer portals, client portals, member portals, or case management systems.
• Familiarity with Zoho, CRM platforms, client management systems, or workflow automation tools.
• Strong organizational and problem-solving skills.
• Ability to collaborate with technical and non-technical team members.
• Experience gathering requirements and translating them into workflows and user experiences.
• Passion for using technology to improve access to services and support communities.

Why This Role Matters

This role will directly contribute to one of LoopRoots Foundation's most important technology initiatives. The portal will become the primary digital experience through which clients access services, communicate with staff, upload documents, complete onboarding, track requests, and receive support from the organization.

How to Apply

We are looking to fill this position immediately and begin work on this project as soon as possible. The selected volunteer will be expected to participate in our weekly organizational update meetings held every Monday at 11:00 AM MST beginning the week following onboarding. Interested candidates should submit their resume and a brief statement of interest outlining their relevant experience and why they would like to support this initiative. Applications should be sent to Info@looproots.org.