Client Partnership Supervisor

About the role

As Client Partnership Supervisor, you are your project’s senior executional lead. Working at the direction of the Client Partner, you facilitate client discussions, reviews, and approvals. You will own the success of executions that span the consumer journey while also supporting schedule, cost, and workflow matters.

Responsibilities

• Lead internal discussions to foster collaboration across departments and accomplish key campaign development tasks, including best practices, scope & resource planning, workback calendars, deliverable definitions, project assignment summaries, and creative kick-offs.
• Support and often lead client discussions related to delivery of various deliverables, from laying groundwork for strategic collaboration to reviewing creative work for approval.
• Inform and control internal workflow, including oversight of key creative and campaign development milestones; tactically manage day-to-day operations while understanding how details roll up to the big picture.
• Forecast next steps to meet major milestones and overcome roadblocks.
• Ensure involvement of appropriate team members during each project phase; drive team communication and facilitate collaboration to avoid roadblocks.
• Identify shifts in timing, deliverables, and resources while communicating potential impacts to other scope managers.
• Quarterly travel required to cover necessary client meetings and production sessions.

Requirements

• 6–8 years of client service or project management experience in an ad agency or related field, managing projects across multiple media, including digital, video, social, print, large-scale website maintenance, application, or digital product initiatives.
• Experience fostering strong client relationships by proactively delivering recommendations and ideas driven by business context and creative opportunity.
• Strong client service techniques, including documentation of feedback, solicitation of viewpoints, and anticipation of questions or challenges.
• Proven track record of supporting multidisciplinary campaigns or large-scale projects from project brief through delivery, including client management, scheduling, budget management, and production best practices.
• Ability to drive multiple streams of work concurrently while meeting deadlines and maintaining proper documentation.
• Confidence in effectively assessing work product and providing a critical eye when reviewing, as well as developing a strong agency point of view.
• Aptitude and appetite to gain managerial experience with a focus on cross-dynamic communication and career development for more junior employees.
• Knowledge of Microsoft Office 365, Google Docs, PowerPoint, Keynote, Acrobat Professional, Smartsheet, and PM-related workflow and reporting tools.
• Working knowledge of Adobe Photoshop; knowledge of social media platforms.
• Strong understanding of AI technologies and ability to implement them into everyday workflow.

Benefits

• Medical coverage, dental, and vision.
• Disability and 401K plans.
• Parental and family care leave, family-forming assistance.
• Tuition reimbursement and flexible time off.

Pay

USD $75,050.00 – USD $102,700.00/Annually.