Client Partner for Utilities

Key Responsibilities

• Serve as the trusted advisor to senior client stakeholders including CIOs, COOs, and program heads.
• Lead strategic account planning and executive-level governance.
• Foster long-term partnerships by aligning delivery outcomes with client business priorities.
• Identify and pursue growth opportunities within existing accounts.
• Drive consultative selling across digital, cloud, and infrastructure services.
• Collaborate with sales, delivery, and domain teams to shape go-to-market strategies.
• Ensure successful delivery of services across application, infrastructure, and transformation programs.
• Monitor KPIs, SLAs, and client satisfaction metrics.
• Lead risk management and escalation resolution.
• Develop and execute account plans aligned with North American utility trends and regulatory frameworks.
• Influence internal stakeholders to mobilize resources and prioritize client needs.
• Mentor client-facing teams and contribute to talent development.

Qualifications

• Bachelor’s degree in engineering, Business, or related field (MBA preferred).
• 16+ years of experience in client-facing roles, including 7+ years in senior consulting or account leadership.
• Proven track record managing multi-million-dollar utility accounts in North America.
• Deep understanding of utility operations, regulatory environments (e.g., FERC, NERC), and digital transformation.
• Strong communication, negotiation, and stakeholder management skills.