Client Partner

About the role

We're seeking a seasoned Client Partner to drive strategic growth across our portfolio of high-potential U.S. mid-market and enterprise accounts ($250M-$2B in revenue) in priority segments: enterprise, healthcare innovators, large ISVs/SaaS, high-tech, and digital native businesses.

Responsibilities

• Create, maintain, and drive comprehensive Account Development Plans grounded in a deep understanding of each client's business objectives, challenges, and growth opportunities
• Cultivate Executive Relationships: Build and expand trusted relationships with key stakeholders across all levels of the client organization, positioning KMS as a strategic partner and accelerating account growth through cross-sell, upsell, and renewal initiatives
• Serve as a trusted advisor to executive stakeholders, helping shape roadmaps for AI enablement, AI-native application development, cloud transformation, data fabric adoption, intelligent automation, and enterprise modernization initiatives
• Lead Strategic Client Engagements: Facilitate and drive high-impact client touchpoints—including QBRs, innovation workshops, and governance meetings. Serving as strategic advisor to c-level and senior management around digital transformation, modernization, AI adoption, and operational efficiency
• Drive Opportunity Management: Lead opportunity and proposal processes by asking insightful questions, evaluating interest levels, identifying knowledge gaps, and conducting follow-ups to move deals forward with precision and care
• Collaborate Cross-Functionally for Success: Act as a central connector between client stakeholders, internal teams, and partner organizations—driving seamless collaboration, ensuring alignment with customer goals, and maximizing impact from service delivery
• Embody a Culture of Ownership and Continuous Learning: Demonstrate accountability, initiative, and a commitment to growth—both in client outcomes and personal development

Requirements

• 8+ years of experience in the technology industry and at least 3 years in a similar farming role that focuses on strategic account management and drives revenue growth within enterprise or large ISV accounts
• Experience driving executive conversations around AI strategy, data fabric architectures, cloud modernization, workflow automation, and digital transformation initiatives
• Demonstrated success engaging mid-market and enterprise clients ($250M-$2B in revenue), with domain expertise in Healthcare, BFSI, or SaaS sectors
• Proven track record of consistently generating $3M-$5M+ in annual net-new services revenue across a defined multi-million dollar portfolio, especially in custom software development and digital product engineering services
• Exceptional relationship-building skills, with the ability to influence and engage C-level and VP-level executives across both IT and business functions
• Strong business acumen and a client-first mindset, with a deep commitment to delivering measurable value and long-term success
• Solid understanding of IT consulting and software services, particularly in AI, Data, Cloud, and Product Engineering
• Familiarity with industry standards, external regulations, and evolving technology trends impacting client operations and innovation
• Experience collaborating with AI, cloud, and data partners (e.g., Anthropic, AWS, GCP, Databricks) to co-create solutions that address complex client challenges
• Experience leading digital transformation engagements within technology consulting or engineering services organizations
• Highly self-motivated and adaptable, with a proven ability to thrive in fast-paced, dynamic environments
• Skilled in working with multicultural, globally distributed (offshore, nearshore, and hybrid delivery models) teams—leveraging excellent interpersonal and communication abilities to drive alignment and execution
• Strong negotiation and contract management skills, including handling NDAs, renewals, and legal coordination across multiple accounts
• Willingness to travel up to 50% for client engagements, team collaboration, and strategic initiatives