Client Partner Account Director

About the role

Tinuiti is the largest independent full-funnel marketing agency in the U.S., managing $4 billion in digital media and employing over 1,200 people. We support 100% remote work for this role.

Responsibilities

• Foster strong, transparent relationships with director/VP-level stakeholders.
• Identify and pursue opportunities for account growth and cross-selling, aligning with the client's strategic goals and the company's offerings.
• Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions.
• Connect investment and testing recommendations to measurable outcomes; lead forecasting and scenario modeling (e.g., CAC, ROAS, revenue, reach, lift) to identify waste to reduce and scale opportunities to fund, including testing agendas across creative, audiences, placements, and landing pages.
• Synthesize multi-source, multi-channel data into clear stories and investment cases with expected impact and confidence ranges; present options and recommendations clients can act on. Anticipate and resolve data and QA issues; lead critical escalations; monitor outcomes, run after-action reviews, and update assumptions and recommendations for the next client touchpoint.
• Champion innovative thinking within the team, inspiring the development of leading-edge solutions that drive client success and potentially win awards.
• Work closely with Tinuiti cross-functional teams, including marketing, sales, and product development, to ensure that client solutions are aligned with overall business goals.
• Serve as the point of contact for client communications, ensuring that clients receive timely updates on project progress and outcomes. Address client concerns, resolving issues swiftly and efficiently to maintain client satisfaction.
• Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise.
• Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client's business goals.

Requirements

• 7-10 years of experience in Client Partner roles with a proven track record of executing successful campaigns.
• Executive relationship leadership and expectation setting; adept at complex alignment and change leadership.
• Cross-channel literacy (Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, Creative) with strong measurement acumen (forecasting, KPI trees, MMM/incrementality literacy).
• Expertise in multiple digital platforms and how they work together. Google Analytics. Research tools such as: Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint.
• Demonstrated success analyzing data and using analytics tools to drive marketing decisions.
• Advanced computer skills including Microsoft Excel & PowerPoint.
• Able to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

Qualifications

• Professional Qualifications: 7-10 years of experience in Client Partner roles with a proven track record of executing successful campaigns.
• Executive relationship leadership and expectation setting; adept at complex alignment and change leadership.
• Cross-channel literacy (Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, Creative) with strong measurement acumen (forecasting, KPI trees, MMM/incrementality literacy).
• Expertise in multiple digital platforms and how they work together. Google Analytics. Research tools such as: Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint.
• Demonstrated success analyzing data and using analytics tools to drive marketing decisions.
• Advanced computer skills including Microsoft Excel & PowerPoint.
• Able to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

Skills

• Strong relationship building and executive-level stakeholder management skills.
• Strategic thinking and problem-solving abilities.
• Data analysis and interpretation skills.
• Ability to communicate complex ideas clearly and persuasively.
• Experience with multiple digital marketing channels and tools.

Benefits

We offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus. Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request.

Pay

The hiring salary range for this role is $100,000 - $120,000.

Schedule

We support 100% remote work for this role.