Client Operations Team Member in office 9a-6p PST : Elkin, NC

About the role

A Client Operations Team Member is crucial to the success of the company, with opportunities to grow and advance in your career. Positions range from Intake to Order Processing.

Responsibilities

• Creates and maintains patient files with accuracy and efficiency according to departmental procedures and guidelines within deadlines, with or without supervision.
• Reaches the minimum upload standards of 135 per day within 30 days and maintains that standard each day (Intake role).
• Reviews discrepancies in data received and assigns them to the appropriate department.
• Verifies patient name, address, and primary insurance is correct in the patient file to prevent documentation, billing, or shipping errors.
• Ensures Additional Documentation items received are uploaded, labeled, and moved to the correct designated location.

After 90 - 120 days, additional responsibilities may include:

• Proficient navigation of current operations software to find and retrieve patient information.
• Proficient use of Microsoft Outlook applications to service customers with high-level client care.
• Gaining knowledge of wound care products provided to patients, including categories, properties, coverage, and monthly allowables.
• Becoming knowledgeable of all types of required documentation indicating medical necessity.
• Evaluating patient files for issues or errors and verifying whether the order is a Service Request or Standard Written Order.
• Knowing how to resource information as it pertains to your experience and Prism's scope of service, including geographic areas of operation.
• Effectively processing all verified patient orders to ensure industry-leading delivery time.
• Accurately shipping a minimum daily quota of up to 40 orders.
• Providing routine order status notifications to referring facilities.
• Answering the phone quickly (once trained) in a professional and courteous manner and directing calls to the appropriate parties.
• Delivering solution-based service to all patients and clinicians.

Schedule

• Stable schedule: Monday-Friday (no weekends).

Benefits

• Health benefits available to full-time employees.
• Education Assistance opportunities.
• Casual work environment.
• Close-knit company culture with fun events and contests throughout the year.
• Community involvement.

About the company

Your job has purpose—helping people get the medical supplies they need.