Client Operations Support Analyst I

Job Responsibilities

• Process daily operational workflows and transactions supporting Cash Distribution services.
• Create, validate, and manage Cash Orders to ensure accurate fulfillment and funding.
• Process and monitor Off-Schedule Requests (OSRs) and communicate status updates to appropriate stakeholders.
• Generate and distribute Courier Notices related to schedule changes, or customer requests.
• Process daily courier date file and verify data accuracy within operational systems.
• Maintain and manage inventory discrepancies.
• Monitor operational queues, service requests, and production reports to ensure timely completion of assigned tasks.
• Escalate exceptions, processing errors, and operational risks to management when appropriate.
• Create and maintain operational documentation supporting audit and compliance requirements.
• Collaborate with internal departments, couriers, vault providers, and customers to support daily operations.
• May assist in training and cross-training team members as needed.
• Deliver exceptional customer support through timely and accurate responses.
• Maintain positive working relationships with internal and external stakeholders.
• Ensure operational requests are completed within established service standards.
• Communicate effectively with customers, couriers, vendors, and internal business partners.
• Provide updates regarding operational requests and service issues.

Minimum Qualifications

• Associate degree preferred or equivalent work experience.
• 1-3 years of operational support, banking operations, cash logistics, customer service, or related experience is preferred.
• Experience utilizing multiple systems and processing high-volume transactions is preferred.
• Knowledge of operational processing, transaction management, and customer support functions.
• Strong attention to detail and accuracy.
• Able to manage multiple priorities in a fast-paced production environment.
• Working knowledge of Microsoft Outlook, Excel, and business applications.
• Strong organizational and time-management skills.
• Able to follow established procedures and identify operational exceptions.
• Effective written and verbal communication skills.

Pay

Salary Range: $42,289.00 - $69,475.00
Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

Benefits

WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status.

Contact Information

If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

About the Company

WSFS Bank is inclusive and supportive of individual needs. WSFS Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.