Client and Support Operations Analyst

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through unparalleled science, data, technology, and a vast laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. This role offers the opportunity to do meaningful work, grow your career, and make a real impact on global health.

About the role

The Operations Analyst, Client Relations and Accessioning is a full-time role supporting the Buffalo laboratory by providing analytical and operational support to the Client Relations and Accessioning teams. This position improves visibility into order and accession trends, identifies process improvement opportunities, and supports proactive, consistent management of client needs. The role strengthens operational efficiency, reduces avoidable service issues, and supports scalable, data-driven growth.

Responsibilities

• Analyze order and accession data to identify workflow inefficiencies, reduce rework, and improve turnaround time.
• Monitor and report client-specific trends to support proactive account management and early issue resolution.
• Increase effective use of Salesforce to improve communication tracking, visibility, and follow-up consistency.
• Support client education and communication to improve understanding of processes and service expectations.
• Develop strong working relationships with partner laboratories to improve sample transfer coordination and reduce friction in cross-site interactions.
• Collaborate with Client Relations, Accessioning, and other operational teams to support process standardization and service quality improvement.
• Prepare reports, dashboards, and analyses to inform operational decision-making and leadership visibility.
• Support continuous improvement initiatives that enhance client service, accountability, and operational discipline.

Requirements

• Bachelor’s degree in biology or a related life science.
• 1 or more years of experience in operations analysis, client support, laboratory operations, healthcare services, or a related environment.
• 1 or more years of experience analyzing data, identifying trends, and developing actionable recommendations.

Preferred Qualifications

• 1 or more years of experience supporting continuous improvement, workflow optimization, or cross-functional process initiatives.

Skills

• Ability to work effectively across teams and manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills with the ability to explain operational issues clearly.
• Proficiency with Microsoft Excel and reporting tools; experience with Salesforce or similar CRM platforms preferred.
• Strong analytical, problem-solving, and organizational skills.
• Ability to interpret operational and client data to support decision-making.
• Attention to detail and commitment to process consistency and service quality.

Pay

Pay Range: $28 - $31 per hour. All job offers will be based on a candidate’s skills, prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, and Vision insurance
• Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance
• 401(k) retirement plan
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are eligible only for the 401(k) Plan. Employees on a 7-on/7-off schedule receive all benefits except PTO or FTO.

Schedule

Monday - Friday, 1st shift.