Client Operations Specialist

About the role

ARCH Medical Solutions is looking for a Client Operations Specialist who excels in a fast-paced manufacturing environment and prioritizes exceptional customer service.

Responsibilities

• Support external customers and internal teams to strengthen relationships with customers and prospects.
• Accurately maintain customer data in the company’s ERP system, including quote setup, sales order review, order acknowledgements, delivery updates, and open order reporting when needed.
• Communicate with customers by phone and email with professionalism, integrity, and a strong service mindset.
• Manage customer projects and take ownership of customer interactions through accurate documentation and appropriate follow-up with customers and company management.
• Research and resolve customer discrepancies in a timely manner using available resources.
• Proactively gather and route customer feedback to the appropriate internal departments and contacts.
• Adapt positively to changing priorities, work schedules, and pace of work.

Requirements

• Advanced proficiency with Microsoft Office.
• Minimum of 3–5 years of client account experience, including at least 3 years in customer-facing roles such as client services.
• Mechanical engineering or related field preferred.
• Strong verbal, written, and listening skills with the ability to communicate effectively with internal and external customers by phone and email.
• Ability to build positive working relationships, promote teamwork, and enhance customer satisfaction.
• Excellent interpersonal skills, reliability, commitment, time management, teamwork, and the ability to succeed in a dynamic environment.

Qualifications

• Knowledge of ERP systems.

Skills

• Excellent telephone and communication skills.
• Strong interpersonal ability.
• Outstanding attention to detail.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

Equal Opportunity Statement

ARCH Medical Solutions is an Equal Opportunity Employer and supports diversity in the workplace as a basic premise for business success.