Client Operations Associate (Floater) - Chicago, IL
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.
About the role
This is a floater position. You will support hardware and software across the customer environment, helping maintain reliable device performance and effective workflows. In this customer-facing role, you will provide proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client.
Responsibilities
- Manage the equipment fleet, monitor performance, and coordinate service response
- Provide on-site helpdesk support and serve as a point of contact for escalations
- Administer workflow scanning configurations, firmware updates, and device deployments
- Monitor consumables and parts inventory and coordinate order fulfillment
- Coordinate device installations, moves, and decommissions while maintaining service reporting
- Support client ticketing systems and escalate major incidents as needed
Requirements
- Experience managing a print or equipment fleet environment
- Familiarity with printers, multifunction devices, Local Area Networks, and basic networking
- Experience with software and server administration, configuration, and device troubleshooting
- Proficiency with Microsoft Office and effective organizational, customer service, and communication skills
- A+ certification or relevant technical training is preferred
- Open to candidates with no experience or fresh graduates
Benefits
- Competitive hourly compensation with overtime potential
- Comprehensive benefits from day one, including medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off, holidays, and personal days
How We Set You Up for Success
- Full onboarding and technical training
- Access to support tools and advanced remote monitoring systems
- Career development supported through regular reviews and improvement plans
- Client-specific compliance and training programs, including applicable security and HIPAA requirements