Client & Operation Advisor- Topanga Boutique

About the Role

The Client and Operations Advisor plays a dual role in driving business performance and operational excellence. This hybrid position combines client-facing responsibilities with back-of-house operations, ensuring a seamless luxury experience and efficient store functionality. The Advisor will contribute to sales goals, client development, inventory management, and operational compliance.

Responsibilities

• Deliver the Valentino Couture Service across all phases of the client journey.
• Build and maintain strong client relationships through proactive engagement and clienteling.
• Support store KPIs including conversion rate, cross-selling, AVT, and upselling.
• Participate in OTO appointments and private client experiences.
• Handle all sales and after-sales activities including returns, repairs, and complaints.
• Escalate client issues to Store Management as needed.
• Execute cycle counts and annual inventory audits on schedule as set by the Corporate office.
• Maintain a clean, organized, and secure stockroom.
• Ensure accurate pricing, tagging, and ticketing of merchandise.
• Monitor and replenish floor stock to maximize sales.
• Partner with Store Manager to optimize stockroom layout and product rotation.
• Train team members on inventory guidelines and procedures.
• Follow all company operations procedures including consignments, transfers, messenger deliveries, and omnichannel fulfillment.
• Prepare and manage shipments to clients, other stores, and warehouses.
• Assist with receiving, shipping, and stock transfers.
• Support front-of-house presentation and maintenance during peak hours.
• Manage full-cycle after-sales service including SAP updates, client communication, and vendor coordination.
• Execute in-house repairs and monogram requests where applicable.
• Partner with corporate after-sales department and third-party vendors.
• Ensure high-level service and timely resolution of client issues.
• Support visual standards and display maintenance in collaboration with In-Store Visual team.
• Assist with floor directives and product presentation.

Requirements

• Minimum 3 years of experience in luxury retail, with a background in both client service and operations.
• Proven track record in sales and customer relationship management.
• Strong organizational, time management, and follow-up skills.
• Experience with retail systems including POS and SAP.
• Excellent communication skills, verbal and written.
• Team-oriented with a proactive and adaptable mindset.
• Experience in escalated customer service situations in retail.
• Prior Sales, After Sales, and Stock Associate experience in luxury retail.
• Strong customer service, communication, and presentation skills.
• Experience in retail systems and operations.
• Ability to work a flexible retail schedule.

Pay

Hourly Rate: $23-$24 plus commission on base. (Rate is subject to change and is based on experience.)

About Valentino

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion, and engaging colleagues are the bases of our inclusive and multifaceted world.