Advisor, Customer Operations

At The Coca‑Cola Company, we are transforming into a total beverage enterprise where innovation, customer experience, and operational excellence intersect. The Advisor, Customer Operations role is integral to this purpose—serving as the trusted liaison for our Foodservice customers and ensuring that every beverage experience is smooth, efficient, and customer‑centric. Based within the Technical & Innovation function and the North America Operating Unit, this position connects our brand promise with operational execution. The Advisor embodies Coca‑Cola’s commitment to world‑class customer service by managing the coordination of new equipment installations, upgrades, flavor changes, replacements, and removals. Through partnership with internal teams and external service providers, this role ensures seamless operations and timely fulfillment across our Foodservice network. The ideal candidate combines attention to detail and process discipline with strong interpersonal and customer‑focused skills. You will thrive in this role by transforming real‑time operational challenges into opportunities to strengthen relationships, enhance service performance, and elevate the Coca‑Cola foodservice experience. What You’ll Do For Us Serve as a Coca‑Cola Ambassador and the primary contact for Foodservice equipment service needs, providing accurate information and resolving issues expediently.Coordinate end‑to‑end project activities for new beverage installations, replacements, flavor changes, removals, and relocations, ensuring consistent execution and customer satisfaction.Manage service orders and scheduling within company systems such as Thirsty, QuickBase, and ServiceNow or equivalent platforms, maintaining transparency and timeliness.Collaborate cross‑functionally with Sales Executives, Field Technicians, Logistics partners, and Customer Operations to facilitate seamless project delivery.Proactively monitor order fulfillment, ensure asset availability, and oversee the sourcing and shipment of equipment and components.Research and troubleshoot operational issues, leveraging internal data tools and systems to provide solutions that drive first‑call resolution and operational efficiency.Maintain accurate documentation and reporting in customer databases to track service activity, asset movement, and project outcomes.Build and nurture partnerships with customers and third‑party service providers that reinforce reliability, shared accountability, and continuous improvement.Engage in feedback processes to identify repeat issues, collaborating with Technical Services and Supply Chain leaders to implement corrective actions.Support the continuous enhancement of operational tools, processes, and customer experience programs through innovation and teamwork. Requirements & Qualifications Education:High school diploma or GED required; an undergraduate degree in Business Administration, Logistics, Supply Chain, or related discipline preferred.Experience:Minimum of 2 years of experience in customer‑facing roles within a service, call center, logistics, or sales environment.Experience within the foodservice or beverage industry preferred, with familiarity in equipment installation or order management systems.Knowledge & Skills:Strong verbal and written communication skills with proven ability to build and sustain customer relationships.Technical proficiency in CRM, order tracking, or work management systems (e.g., Thirsty, QuickBase, ServiceNow, SAP).Knowledge of distributor and supplier processes, asset management, and equipment fulfillment cycles.Analytical thinking and problem‑solving skills with ability to manage multiple priorities in a fast‑paced setting.Detail orientation and accuracy in data entry, order tracking, and customer documentation.Collaborative mindset with ability to build alignment among customers, suppliers, and internal service teams.Adaptability to evolving processes, technologies, and customer needs. Skills & Capabilities Customer Operations & Relationship ManagementOrder & Project CoordinationTechnical Systems Proficiency (CRM, Order‑Tracking Platforms)Communication & Stakeholder EngagementService Problem Solving & ResolutionProcess Management & Execution DisciplineCross‑Functional CollaborationData and Reporting AccuracyContinuous Improvement & Innovation MindsetAdaptability and Operational Agility What We’ll Do For You Enable Real Impact: Play a meaningful role in connecting Coca‑Cola’s operational excellence to customer satisfaction by coordinating service delivery that impacts thousands of beverage experiences daily.Learn and Grow: Participate in capability development programs within Technical & Innovation focused on digital tools, customer engagement, and process optimization.Collaborate Broadly: Build partnerships across diverse business units—from Sales and Supply Chain to Technical Services and Logistics—to understand how Coca‑Cola delivers at scale.Contribute to Excellence: Help shape innovative customer support practices in alignment with Coca‑Cola’s goals for sustainable growth and superior foodservice operations.