Client Onboarding Specialist

About the role

When a new client signs on with Shegerian & Associates, they're trusting us with one of the hardest moments of their working life. As our Onboarding Specialist, you turn "we'll take your case" into a fully built file ready for the team to fight. We're California's premier plaintiff side employment law firm, and we're looking for someone who treats the details like they matter, because they do.

Responsibilities

• Guide new clients through onboarding and prepare matters for Case Management and attorney review
• Draft and send retainer agreements and answer client questions
• Collect evidence, case information, and personnel files from the defendant
• Follow up on every outstanding document until the file is complete
• Track critical deadlines, including Tort Claims Act (TCA), Statute of Limitations (SOL), and Right to Sue (RTS)
• Keep case files, trackers, and timelines organized and current

Requirements

• Meticulous by default with automatic follow-through
• Never let a deadline get close
• Stay calm and warm with anxious or overwhelmed clients
• Communicate clearly in writing and on the phone
• Take ownership and don't wait to be told what's next
• 1+ year of legal intake, client services, or administrative experience (Preferred)
• Fluent in Spanish and English (Preferred)
• Exceptional attention to detail and organization
• Proficiency in Microsoft (MS) Word, Excel, and Customer Relationship Management (CRM) software
• Commitment to strict client confidentiality

Benefits

Hourly pay: $24–$25 BOE. Workplace: In-person.

• Firm pays 100% of premiums for dental and vision
• Firm pays 100% of all Silver-level medical plans
• Firm contributes approximately 10% toward retirement (3% Safe Harbor + 7% Profit Sharing)
• $500 annual FSA contribution
• Time for Life: Accrual of 80 hours of PTO (additional 40 hours on 3rd anniversary), 40 hours sick pay, plus your birthday off as a fully paid day