Client Onboarding (Merchant Services)

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Merchant Services & Client Onboarding Specialist in Charlotte, NC (hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today. Contract Duration: 12 Months+ to contract to hire. Must Haves Direct merchant services / merchant acquiring / payments implementation experience Hands-on exposure to onboarding or enabling payment products (not purely back-office or advisory) Strong client-facing experience (this is critical vs. technical-only roles) Proven ability to manage multi-stakeholder environments (clients + internal teams + vendors) Ability to work under tight deadlines in a fast-paced environment. Proficiency in Microsoft Office (Excel, Word, Outlook); experience with account boarding systems a plus. Ideal experiences: “Merchant onboarding,” “merchant acquiring,” “payment enablement,” “card processing” Implementation of gateways, ACH, card payments, invoicing systems Experience with FIS and/or CyberSource (3rd party WF tools only) Project-based work involving client integration or onboarding timelines High-volume client environments (enterprise or mid-market merchants) Soft skills: Strong communicator who can run client calls confidently Comfortable escalating issues and coordinating across teams Organized, structured, and dependable (prior contractor failure tied to time management) Ability to translate technical/payment concepts to non-technical stakeholders High degree of professionalism with strong communication skills Detail-oriented with excellent problem-solving and process improvement skills. What You Will Be Doing Set up merchant payment gateways & invoicing solutionsManage client relationships (internal + external)Escalate issues when neededProject & operations managementWork closely with internal teams: Treasury, Sales, Product Posted By: Anthony DAurizio