Client Onboarding Associate

Job Overview

The Client Onboarding Associate will serve as the primary lead and point of contact for institutional clients during the client acceptance and onboarding process to include an efficient and successful qualification and conversion management program into the bank platform. This is an integral position for the successful transition of new clients and digital assets into the bank’s custody, trading, and lending services.

Objectives

• Lead end to end client onboarding functions, to include, but not limited to account opening, document processing, client and asset qualification, KYC/AML reviews, client communication, client portal set-up and portal user training
• Partner with Business Development team to support a seamless transition from prospect to active client
• Manage and resolve client onboarding inquiries and issues, including evening and weekend engagement as needed
• Cookordination with Operations, Compliance, Risk, Legal, and Technical teams to completed client set-up, permissions and on-chain regarding on-chain activities, (e.g. staking, voting, forking)
• Maintain expert knowledge of digital asset product and services; to include, custody, trading, lending, and issuance
• Collaborate with clients through integrated communication platform and the bank’s ticketing tool
• Partner with Compliance to ensure completion of AML/KYC requirements
• Establish client governance structures, including authorized signers and administrators.
• Deliver client training on custody, transfers, trading, and lending services
• Manage on-boarding handoff to Client Coverage Desk, Trust, and Relationship Management teams
• Allocate, adjust, and prioritize resources to align with priorities to minimize inefficiencies and prevent bottlenecks
• Foster a client focused team culture while maintaining strong regulatory compliance

What You Bring To Our Company

• Minimum of 5+ years of relevant Institutional Client On-Boarding, Client Service, Trading, Settlement, and/or Bank and Custody experience
• 2+ years of experience and working knowledge of digital assets, blockchain, and on-chain activities, e.g. staking, forking, and voting
• Understanding of institutional onboarding process including AML/KYC and financial market requirements
• Proven ability to design and implement new operating procedures that improve business performance and efficiency
• Experience with multiple communication channels and integrated technical systems for voice, video conference, chat, and other online mediums
• Accomplished in delivering highly automated onboarding processes that leverage technology to meet regulatory requirements in a scalable and client friendly manner
• Ability to work in a fast paced, client deadline driven environment
• BS/BA in Business, Computer Science or related field
• Superior verbal, written, and communication skills
• Excellent problem solving and analytical skills
• Strong organizational and time-management skills
• Team oriented and ability to networking with others and partnering with peers
• Assertive, self-motivated and self-directed, possess high-level of initiative
• Exceptional leader with proven ability to influence others
• Proficiency in Microsoft Office

Featured Benefits

• Employer-provided: Medical, Dental, and Vision insurance, 401(k), life and disability insurance.