Client Office Phlebotomist-Full-time Days SW

Placement within the salary range is dependent on relevant work experience, internal equity, and for positions represented by a labor union, the rules outlined in the collective bargaining agreement.

Pay

$18.95 - $24.63 hourly

Schedule

Full-time, 40 hours per week
Monday through Friday, 8:00 AM – 4:30 PM

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 part-time)
• Matching 401(k)
• Excellent medical, dental, and vision coverage
• Life insurance
• Annual employee salary increase and incentive bonus
• Paid time off and holiday pay

About the role

This phlebotomy position is located at a client site in Dubuque, IA. The Client Office Phlebotomist reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory and accreditation standards.

Responsibilities

• Performs phlebotomy and other lab specimen collections per age-related standards.
• Provides appropriate post-phlebotomy patient care.
• Identifies need for patient medical assistance and calls code as appropriate.
• Reviews/records refrigerator temperature(s) and QC/QA records; reports areas of concern through the Corrective Action Log and to maintenance and supervisor.
• Uses manual requisitions and labels specimens appropriately.
• Procures blood specimens from infant, adult, geriatric, and wheelchair-bound patients.
• Demonstrates competency for age-related responsibilities.
• Understands the operation and maintenance of equipment pertinent to the job.
• Follows up on all outstanding orders on manifest log and communicates timed, completed, or uncompleted draws/charges/results to client office staff.
• Requests/obtains written physician orders with all required information and accurately orders laboratory tests in computer system(s).
• Prioritizes tasks and multi-tasks effectively.
• Performs and collects phlebotomy specimens within cost, maintaining a recollection or cancellation rate of less than 2 percent.
• Follows TJC National Patient Safety goals regarding two patient identifiers and handwashing.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers; addresses questions and concerns promptly.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively, respects diverse opinions, and acknowledges contributions of others.
• Uses organizational and unit/department resources efficiently; manages work schedule to complete tasks on time.
• Participates in efforts to reduce costs, streamline work processes, and improve services.
• Communicates and notifies Laboratory and/or Physician of problems with specimen procurement to ensure optimal care.
• Provides follow-up on test results to appropriate individuals in a professional and courteous manner.
• Stays updated on information by reading emails and demonstrates compliance in MediaLab.
• Maintains a safe work environment, holds self-accountable for safe work practices, and performs duties in a manner that ensures patient safety.
• Adheres to all recommendations and requirements of the Lab and Hospital Safety Committee.
• Performs all aspects of patient care to optimize safety and reduce the likelihood of medical/healthcare errors.
• Complies with all organizational policies regarding ethical business practices.
• Performs clerical duties related to handling and processing lab specimens, including faxing, printing, filing, reviewing, and releasing laboratory results.
• Initiates responsibilities without prompting and completes tasks independently.
• Demonstrates the values of team concept consistently; interacts professionally and aids coworkers.
• Travels to additional sites when needed.

Qualifications

Required:

• High School diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization, or training from a phlebotomy school or medical institution, or one or more years of phlebotomy experience in a healthcare setting.

Preferred:

• Experience performing phlebotomy on a broad range of patient types.
• Experience with processing lab specimens, transferring specimens, and handling a centrifuge.
• Familiarity with medical EMR systems.
• Knowledge of medical terminology.
• Bilingual skills.