Client Manager (US)

Key Responsibilities

• Act as the primary point of contact for assigned clients, ensuring clarity, momentum, and satisfaction across the engagement lifecycle.
• Understand each customer's goals and ensure nPlan is delivering against them, coordinating internally where needed to resolve issues or improve outcomes.
• Plan and manage onboarding, ongoing engagement, and renewal activity to ensure a seamless customer experience.
• Identify opportunities to deepen relationships and expand usage of nPlan, working with internal teams to support account growth.
• Build and maintain trusted relationships across client organizations, ensuring alignment and advocacy.

Why You’ll Love Working Here

• Competitive salary of $120k-$150k OTE, along with generous equity.
• Flexible hours, remote-first.
• Generous holiday, private medical insurance, personal learning and development budget, enhanced family and sick leave, and more.
• Room to grow — we're approaching 50 people and scaling fast.

Culture

We're a curious, diverse, and mission-driven team united by a belief that better data can change how the world builds. We value openness, honesty, and diversity of thought — and believe the best ideas win, no matter where they come from. Expect openness, collaboration, and balance — plus plenty of social opportunities!