Client Manager

About the role

Client Manager (mix of Account Management and Customer Success for Siemens internal clients)

Responsibilities

• Drive adoption and business value: Promote OSES usage across clients and teams, focusing on measurable business outcomes and ROI.
• Map technical capabilities to outcomes: Translate OSES features and toolchain capabilities into client-specific business benefits and use cases.
• Define and report success metrics: Set, measure and report KPIs (adoption, ROI, developer productivity, time-to-market) to stakeholders and leadership.
• Build strategic partnerships: Cultivate senior-level relationships across business units to align OSES with strategic goals and digital transformation roadmaps.
• Act as a trusted advisor: Serve as the client-facing liaison for executive stakeholders, providing guidance and aligning technology with business priorities.
• Maintain and grow partnerships that position OSES as a preferred enabler for transformation initiatives.
• Expand the client portfolio: Identify, qualify and pursue expansion opportunities across teams and units to increase footprint and value.
• Create compelling value propositions: Build ROI cases, executive narratives and business cases that drive adoption and executive buy-in.
• Convert usage metrics and success stories into persuasive go-to-market narratives and internal communications.
• Represent client needs: Bring client feedback and requirements into product planning and cross-functional strategy to ensure OSES evolves with user needs.
• Coordinate cross-functional delivery: Work with product, engineering, enablement and support to remove blockers and secure successful rollouts.
• Manage expectations and outcomes: Oversee timelines, deliverables and stakeholder communication for high-impact client initiatives.

Requirements

• Proven experience in (Technical) Account Management, Customer Success Management, Solution Architecture, Product Management, Technical Project Management, or as a software engineer supporting enterprise customers.
• Demonstrated ability to bridge technical and business perspectives and influence senior stakeholders.
• Strong consultative selling and business-case development skills (building ROI/efficiency cases).
• Data-informed mindset: experience defining and tracking adoption and impact metrics.
• Excellent communication and relationship-building skills across all organizational levels.
• Proactive, solution-oriented, strategic thinker with a commitment to continuous learning.

Skills

• Familiarity with developer workflows, CI/CD, APIs, cloud platforms, or internal developer platforms (nice to have).
• Experience working in large, matrixed enterprises or with internal enterprise clients (nice to have).
• Knowledge about Siemens Industry Software product portfolio and developer organizations (nice to have).

Benefits

Competitive benefits and an inclusive work environment supporting diverse perspectives. (See full benefit details on www.siemens.de/careers — subject to regulatory and contractual conditions.)

Pay

154,200 - 277,600 € per year (subject to local regulations and contractual conditions)

Schedule

Flexible and remote work options are available (norm here).