Client Manager - Employee Benefits

Job Summary

Responsible to provide external support to clients for an assigned book of business, giving internal direction to the client management support team; collaborates with internal resources as needed to ensure the client's needs are satisfied with responsibility for retaining existing business.

A Day in The Life

• Serves as the key service contact to identify, design, communicate and implement cost effective benefit solutions to minimize risk;
• Responds to requests for assistance in a timely and collaborative manner.

Approximate Workload

• Large: 6 - 10 accounts; total book value of $1M - $1.5M;
• Middle Market: 25 - 75 accounts; total book value of $300K - $1M;
• Small Market: 30 - 44 accounts (efficiencies of scale considered); total book value of $300K - $750K.

Works Closely and Builds Relationships

• Works closely and builds relationships with client contacts at the HR leadership and CFO levels.
• Ensures the assigned team maintains the existing client base plus the up-selling and cross selling of other Oswald Products/Services throughout all Oswald market segments.

Directs the Onboarding of New Clients

• Directs the onboarding of new clients, which includes obtaining historical and current information for the building and cataloging of client files in the internal systems; ensures the accuracy of all data and the capturing of commissions.

Support Team Activities

• Executes support team activities to meet the client's specific needs, which include the creation of the annual service calendar, scheduling meeting times and agenda, and other deliverables to be completed by the established client deadline.

Collaborates with the Service Team

• Collaborates with the service team on the preparation and peer review of all client deliverables, which are reviewed with Client Executive for final approval and client presentation.

Conducts Open Enrollment Meetings

• Conducts open enrollment meetings and ensures all deliverables are accurate including pre-renewal projection, market evaluation and pricing summary, annual renewal, open enrollment materials, annual utilization review, compliance notifications, wellness information, and any other items deemed necessary.

Supports Renewal Negotiation Process

• Supports the renewal negotiation process on behalf of the client in collaboration with the Client Executive.

Prepares and Secures Commission Agreements

• Prepares and secures commission agreements with carriers, and/or Oswald's fee agreements, monitoring the timely receipt of commission’s receivable following the acceptance of contracts.

Trains Support Staff

• Trains support staff in the understanding and coordination of key operational activities and processes; develops the skills of team members and their industry knowledge base.

Understands Regulatory Requirements

• Understands the details of Healthcare Reform, HIPAA, COBRA and other legislation, which affects the business unit; guides the client in the execution of the appropriate steps to meet regulatory requirements.

Develops Detailed Implementation Timelines

• Develops detailed implementation timelines and plans, ensuring timely client deliverables through effective leadership of small teams.

Initiates Strategic Planning Process

• May initiate the strategic planning process and collaborate with the Client Executive where applicable to develop and monitor a long-term, integrated and comprehensive health management strategy customized to the client’s needs.

Education and Experience

• A college degree is an advantage but not a requirement;
• Life, Health & Accident License required;
• At least 3 to 5 years of industry knowledge is required, to include experience in medical benefits and ancillary lines of coverage;
• Strong tactical skillset;
• General understanding of technical concepts – self-funding, different carriers solutions, etc.;
• Strong relationship skills;
• Ability to execute;
• Self-starter - Ability to work independently with little oversight;
• Intuitiveness – knowing when to loop in Client Executive and leadership for escalated issues;
• Ability to oversee CSA’s and provide general tactical oversight;
• Project management skills – ability to work with internal and external partners to deliver results timely.

Who You Are

• Energetic with a desire to learn new skills;
• Organizational skills with ability to transition quickly from one job to another;
• Ability to problem solve, think logically and work independently;
• Positive attitude and lead by example consistently;
• Works well under pressure and meets established deadlines;
• Strong verbal and written communication skills;
• Strong interpersonal skills with a collaborative approach;
• Ability to manage time-sensitive projects;
• Guides others in a professional manner and serves as a mentor to subordinates.

About Oswald

• Oswald is a 129-year-old company that creates a world of protection around the lives and businesses of our clients. We are an independent, employee-owned company. So, essentially, you own your own success in a personally and financially rewarding opportunity.
• Inclusivity is a priority. We foster an environment of collaboration and belonging where our Employee-Owners thrive on their unique path. Our diverse talent reflects the communities and clients we serve, while driving unmatched risk and insurance innovations.
• Our people-first culture and client service excellence have built our reputation of integrity, resourcefulness, and a relentless care for our clients and employees.

What You’ll Get...

• Opportunity to build a long-term career with unlimited growth potential;
• Caring work environment;
• Work-life balance;
• World-class Total Rewards package including:
• Competitive pay;
• Performance-based annual incentive program;
• Comprehensive medical, dental and vision plans and numerous supplemental benefit offerings;
• Paid time off annually and a sabbatical at every 10-year service anniversary;
• Ownership in the company in the form of company stock (discretionary profit-sharing and 401(k) match contribution);
• Assistance with parking expenses, discount programs for area services/experiences, and financial support for professional development and licensure/designations;
• Specialized leadership development programming designed to take your career to the next level.