Client Manager Admin

About the Role

This is a transition role combining Client Management Assistant (Executive Assistant) responsibilities with training to become a full-time Client Manager. The incumbent will co-manage client relationships with assigned municipal utility district (MUD) boards while also handling executive support tasks. The duration in this dual role depends on business needs and mentor assessment.

Responsibilities

• Client Manager Admin:
  • Communicate with assigned MUD boards to provide monthly performance updates.
  • Attend all assigned board meetings and serve as the first point of contact for board members and district consultants.
  • Manage relationships between MUD boards and MDS, acting as a liaison to resolve issues.
  • Perform long-term planning to ensure cost-effective service delivery within assigned districts.
  • Conduct administrative and strategic activities, including contract monitoring, evaluation, and analysis.
  • Monitor financial performance of assigned districts and make recommendations to management.
  • Analyze district needs to identify and market additional MDS services where beneficial.
  • Serve as a backup Client Manager for other districts and attend their board meetings periodically.
  • Build strong working relationships with Field Supervisors, Regulatory Compliance, and other departments.
• Executive Assistant:
  • Manage data using Excel spreadsheets to ensure timely and accurate monthly Operations Reports.
  • Research and resolve district issues, providing support for Contract Managers as needed.
  • Coordinate logistics for client events, including communication, catering, entertainment, and scheduling.
  • Organize special events like district tours, including preparing gift bags and handouts.
  • Prepare time reports, expense reports, and organization charts for the department.
  • Maintain the board and consultant database to ensure up-to-date information.
  • Manage IRIS Messaging for districts and create client bill inserts and communications.
  • Handle special projects such as rate order analysis, meeting follow-ups, and special reports for engineers.
• Both Roles:
  • Write letters, memos, reports, agreements, and business correspondence as needed.
  • Prepare presentation materials, including charts, graphs, and slides.
  • Work in business systems such as AVR and Adjutant.
  • Handle confidential information with discretion.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience in a supervisory or leadership role demonstrating collaboration, conflict management, delegation, and adaptability.
• Two years’ experience in Water District Contract Management or a related role is preferred.

Skills

• Ability to adapt communication style for diverse audiences, including upper management and Board of Directors.
• Maintain a professional demeanor in image, attire, language, and business etiquette.
• Water industry experience preferred but not required.
• Detail-oriented, organized, and able to prioritize with excellent time management and decision-making skills.
• Self-motivated, able to work under pressure in a fast-paced environment with strict deadlines.
• Adept at building trust and positive relationships with clients, colleagues, and senior management.
• Excellent communication, management, and interpersonal skills.
• Proficient in MS Office (Word, Excel, Access, Outlook) with the ability to handle multiple projects.
• Flexible and sophisticated enough to work with any accounting system; fundamental understanding of basic bookkeeping techniques.