Client Management Associate

Summary Of Position

In this role, you will shine on the front lines as a trusted advisor for our clients. You will act in a multi-faceted role as a coach, analyst, strategic advisor, project manager, and product expert, focusing on helping our clients improve the benefits they reap from working with Teladoc Health products and platforms.

Essential Duties And Responsibilities

• Support a portfolio of thousands of Health Plan Teladoc Health clients
• Work with clients and Sales to define and execute a Teladoc Health program strategy, integrated with their broader benefit offerings
• Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, Billing, and Sales, as required
• Lead team projects to develop processes, new tools, and intellectual capital that will better support team efforts
• Ensure clients and their members are utilizing key product features to maximize success
• Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn
• Lead strategic presentations for the top 100 clients and their consultants, translating reporting insights, marketing opportunities, and other client needs into clear recommendations and actionable next steps

Qualifications

• 1+ years of experience working in a customer-facing role at a digital health, healthcare, wellness, benefits or SaaS company
• Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style
• A sincere interest in your clients and co-workers
• The flexibility and agility to work cross-functionally in a fast-paced environment
• A strong focus on results, with a passion for finding smarter, better ways to achieve goals
• Strong problem-solving skills and keen attention to detail
• High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness

Pay

The base salary range for this position is $60,000 - $65,000. In addition to a base salary, this position is eligible for commission, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.