Client Litigation Specialist

Job Summary

The Client Litigation Specialist serves as a key liaison between clients and internal teams, supporting escalated legal matters and client service needs. This role is responsible for managing communications, coordinating workflows, and ensuring timely, accurate, and compliant handling of legal inquiries and documentation.

Essential Duties

• Serve as the primary point of contact for client escalations and inquiries
• Communicate with clients regarding case status, documentation, and timelines
• Coordinate with legal, compliance, and operations teams to resolve issues
• Review, route, and track legal documents (e.g., complaints, motions, court orders)
• Maintain accurate records and audit trails for escalated matters through resolution
• Ensure timely, professional, and compliant responses to all inquiries
• Prioritize and manage daily workflow to meet deadlines
• Aid in drafting client communications, reports, and summaries
• Transmit legal documents and correspondence to clients
• Provide regular updates on task status and escalating issues as needed
• Support continuous improvement efforts related to client service and escalation processes

Knowledge, Skills And Abilities

• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Client-focused mindset with strong interpersonal skills
• Ability to handle confidential and sensitive information with discretion
• Working knowledge of legal processes and documentation
• Proficiency in Microsoft Excel and experience with Collection Master (CLS) or similar case management/database systems
• Ability to collaborate effectively across team

Requirements

• Education and Experience:
• 2+ years of experience in a legal, banking, collections, or business environment
• Prior client service experience required
• Paralegal experience or background preferred
• Experience in collections or financial services is a plus