Client Lab Coordinator - Oncology I

Responsibilities

• Document the call history in the required system and maintain complete and accurate records.
• Provide laboratory results to clients using established protocols.
• Investigate specialized testing.
• Interface pending orders.
• Cancel or delete testing using established protocols.
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care.
• Resolve specialized testing problem samples including up to accessioning, labeling, work sheeting and delivery to testing bench using established protocols.
• Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability.
• Complete specialized test adds including accessioning, labeling and delivery to testing bench using established protocols.
• May be asked to pull blocks/slides for return upon client request.
• Investigate and search for missing specimens in Oncology departments.
• Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels.
• Serve as liaison between client and technical/medical departments.
• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures.
• May be asked to monitor technical department pending lists to facilitate testing.
• Troubleshoot and triage routine medical/technical requests.
• Facilitate Pathologist and Technical consults by pulling patient slides and reports.
• May be asked to conduct the process of loaning out AP materials.
• Resolve specialized testing related Referral Testing inquiries and problems.
• Report and escalate client concerns using established protocols.
• Participate in regular meetings with technical, scientific and medical experts to gain knowledge, monitor efficiency and evaluate work processes and problem resolution.

Qualifications

• Minimum of 3-5 years clinical laboratory, customer service, specimen handling and/or problem resolution experience.
• Experience in oncology, pathology, or related clinical field (preferred).
• Sitting for long periods of time.
• Repeating motions that may include the wrists, hands and/or fingers. (Typing).
• Able to transport samples/paperwork to and from a variety of departments.
• Proper telephone etiquette to handle customer inquiries.
• Strong computer skills (Word, Excel, Outlook).
• Ability to multi-task and work in a fast-paced environment.
• Ability to work under pressure with a high degree of accuracy.
• Strong organizational skills.
• Ability to analyze and solve problems.
• Good listening skills.
• Ability to maintain a professional and tactful manner in stressful situations.
• Exhibit comfortable interaction with technical staff and other departments.
• Ability to deal with client information in a confidential manner.
• High school graduate or equivalent, required.
• Bachelor’s Degree, preferred.