Client/Lab Associate Group Lead - Oncology

Responsibilities

• Handle all paraffin tissue blocks/slides and other Oncology specimens including bone marrow aspirates, bone marrow core/clots and other irreplaceable tissue specimens.
• Identify Oncology specimens that come in kit boxes, purple irreplaceable bags, red bags. Open and sort specimens according to priority, following established protocol for Quality Check of blocks.
• Process samples in multiple systems and identify if the order is electronic, manual, swivel chair or shared. Capture image of blocks received and scans image into the document repository.
• Handle complex test orders, identify problems, resolve simple Oncology problems when necessary, using established protocol.
• Understand the compliance policies related to test ordering, which requires developing the ability to research test ordering information on the test request form and computer system.
• Investigate and search for missing specimens in the department, including trash checks.
• Communicate in a professional manner both verbally and written.
• Demonstrate an ability to learn the job duties assigned and develops an understanding of how all functions of Oncology processing align.
• Comply with all health and safety policies, procedures, and practices.
• Participate in process improvement.
• May be asked to prepare blocks to be returned to the client.
• May be asked to pull problem reports and work on final accessioning of problem samples.
• May be asked to distribute H&Es to pathologists.
• May be asked to scan test requisitions into Optimaxx.
• May be asked to participate in TSO workflow.
• May be asked to prepare returns of inhouse testing client Blocks/Slides.
• Facilitate and/or provide training to less experienced staff.
• May be asked to locate missing scanned paperwork for billing.
• Absorb and respond to changes in the work environment, subject to reasonable notice or with advance notice when possible.
• May be asked to assist with QC review.
• Consistently demonstrate a high level of initiative and problem-solving ability on service and production issues.
• Demonstrate effective two-way communication with co-workers, immediate management, and internal customers, via meetings, written and verbal interactions, to create an informed positive environment.
• Ensure training and competency thoroughly documented and conducted in accordance with all corporate and department policies and procedures.

Qualifications

• Work Experience: 3-5 years of progressively responsible experience in related environment required. Preferred: 5+ years lab experience with working knowledge of Oncology processes.
• Physical And Mental Requirements: Able to transport samples to and from a variety of departments. Ability to sit or stand for long periods of time. Ability to lift 10-20lbs. Knowledge: Detail oriented. Always reflects good judgement when determining what action to take when resolving problems. Able to multi-task in a fast-paced quality driven environment. Knowledge of Medical Terminology helpful.
• Skills: Proficient with Microsoft office. Demonstrates the ability to type 30 words a minute and ten key. Some experience in excel is preferred. Demonstrates strong interpersonal skills that foster a positive environment. Strong organizational and problem-solving skills.
• Education: Bachelor’s Degree (Preferred) High School Diploma or Equivalent (Required).

About the Role

Group Lead, Client/Lab Assoc – Oncology is responsible for general and complex functions within the department including processing test orders into the system(s) for Oncology specimens. This position is critical to quality for customer satisfaction and is an important part of Oncology White Glove Services. This role requires the ability to learn and understand the compliance regulations related to Oncology test ordering.