Client Implementation Specialist

About the role

Join Row Partners, the first end-to-end PEO built to modernize how companies manage HR, payroll, and benefits. We are looking for people who take pride in being great at what they do, want to be part of something unique, and are excited about improving an industry that is long overdue for change. If that sounds like you, we would love to talk about joining our team. Learn more about us at rowrowrow.io.

As our Implementation Specialist, you will own the setup and launch process for new clients across our HRIS, Timekeeping, and payroll systems. You will configure systems, validate payroll setup, manage implementation timelines, keep clients and internal teams aligned, and help ensure each client is fully prepared for their first payroll. This role is a strong fit for someone who enjoys working in systems, understands the importance of payroll accuracy, communicates clearly, and takes ownership of getting things across the finish line.

Responsibilities

• Set up and configure new clients across HRIS, Timekeeping, payroll, and onboarding systems
• Build and validate payroll settings, earnings, deductions, PTO policies, employee data, and other system configurations
• Customize onboarding forms, workflows, and system settings based on client needs
• Process and review first payrolls to confirm data accuracy and validate setup
• Manage implementation timelines, outstanding items, and client follow-up to keep each onboarding on track
• Communicate clearly with clients throughout implementation and make sure they understand next steps, responsibilities, and deadlines
• Help clients learn and adopt the system by providing clear guidance, walkthroughs, and ongoing support
• Coordinate with Payroll, Benefits, HR, Risk, and other internal teams to ensure implementation requirements are completed
• Use reports and system data to identify missing information, setup issues, and readiness concerns
• Maintain accurate implementation records, documentation, and status updates
• Troubleshoot system and setup issues as they arise
• Identify opportunities to simplify, standardize, and improve the implementation process

Qualifications

• Highly organized and able to stay on top of multiple clients, deadlines, and outstanding items
• Detail-oriented and