Client Implementation Expert

About the role

The Absence Implementation Expert will proactively maintain and build positive relationships with AbsenceSource accounts from the signing of the contract through the implementation of the account. What You'll Do:

• Use independent judgement and discretion to implement AbsenceResources accounts that are newly transitioned from the sales team.
• Establish and build strong working relationships between ComPsych team members and AbsenceResources team members.
• Act as the direct liaison between Human Resources professionals and AbsenceSource during the implementation process.
• Demonstrate a thorough understanding of the assigned accounts' absence policies and related benefits.
• Conduct external training to provide information and guidance on leave of absence compliance to the customer during the implementation process.
• Develop a business and communication plan with Human Resources professionals to successfully promote AbsenceResources services.
• Investigate and resolve account concerns during the implementation process in order to maintain a smooth transition into AbsenceResources services.
• Perform other duties as assigned.

What We're Looking For

• Education: BS/BA required in Human Resources or related field preferred; Account management experience in leave of absence administration, benefits, or human resources related services a plus.
• Experience: 1+ year of project management experience required; Computer literacy in Microsoft Office Suite required.
• Bilingual English/Spanish a plus; Stable work history required if internal.

Requirements

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required.
• Ability to be present on camera during work-related trainings, meetings, and/or events.
• Must be able to sit or stand at a desk for prolonged periods while working on a computer.

Compensation and Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more.
• The salary range for this position is $55,000 - $65,000 USD.

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws.