Client Immigration Representative I

About the role

BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Primary responsibilities (under the supervision of the Manager of Client Relations)

• Monitor internal or external inboxes and provide timely and accurate responses, obtaining input from client contacts, legal team contacts, and other BAL resources, as needed.
• Provide timeline expectations to employees, managers and other key internal stakeholders.
• Triage general inquiries from client Talent Acquisition (TA) or Global Mobility (GM) teams.
• Provide or facilitate client HRIS data confirmations.
• Collaborate with client on case initiations directly in Cobalt©.
• Support pre-offer assessment process by coordinating document collection with TA teams.
• Aid in maintaining and tracking of new hire pipeline and onboarding.

Client experience

• Attend general meetings, sessions, and/or trainings as needed to stay up to date with program priorities and activities.
• Support client communications/blasts to keep audience abreast of needed information/updates.
• Aid in escalation protocols and information gathering.

Compliance

• Manage requests and post required client notices.
• Create and manage public access files, as needed.
• Partner with client teams to support wage related matters and gather needed information/documentation.
• Aid as needed in the PERM recruitment administrative process.
• Continuous maintenance of internal templates and standard operating procedure (SOP) documents.

Technology

• Provide termination and expiration reporting, followed by appropriate project initiations.
• Maintain functional understanding of client internal programs and tools.
• Aid in regular monitoring of client data integrity, updating system as applicable.
• Aid in facilitating coordination of Cobalt© access requests, as applicable.

Qualifications

• Minimum of 1 year of immigration, customer service, legal, or related field experience.
• Prior HR experience preferred.
• Bachelor’s degree in related field or equivalent experience.
• Ability to function well in a fast-paced, dynamic environment.
• Sensitivity to confidential information.
• Ability to manage priorities and workflow, while escalating as needed.
• Proficiency with Microsoft Office Suite, specifically – Word, Excel, and PowerPoint.
• Acute attention to detail.
• Strong communication skills, both written and verbal.
• Ability to deal effectively with a variety of individuals at all organizational levels.
• Creative, flexible, and innovative team player.

Working conditions

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to perform general office administrative activities: copying, filing, delivering and using the telephone.
• Able to lift and move up to 25 pounds occasionally.
• Able to prioritize, schedule and complete testing required for multiple applications with overlapping schedules.
• A certain degree of creativity and flexibility is required.
• Hours may exceed 40 hours per week.
• Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.

Benefits

• Competitive pay.
• Discretionary annual bonus.
• A supportive, team-oriented culture.
• Outstanding benefits package that includes:
• Medical
• Dental
• Vision
• Disability
• Life insurance
• Sick time
• Unlimited vacation
• 401(k) with company match