Client Experience Paralegal

Responsibilities

• Prepare and review legal documents
• Audit packages and file prior to closing
• Ensure package is sent timely to correct closing location
• Balance figures with lender
• Manage Seller Docs
• Manage keys and closing locations
• Ensure past orders report is clear
• Oversee fees not disbursed report
• Client relationship management with closing coordinators and lenders
• Calendar management—ensure that the calendar matches the closing software
• Send builder docs to builder post-closing
• Ownership of closing errors/check requests
• Primary point of contact for builder files—buyers, agents, builders
• Pre-closing tasks as necessary
• Participate in maintaining a tidy and organized office environment
• Provide general hospitality (e.g., greeting clients, preparing closing rooms)
• Assist with general administrative tasks as needed to support team operations
• Answer incoming calls and direct them appropriately
• Perform other duties as assigned by management to meet organizational needs

Qualifications

• High school diploma or equivalent required
• Additional coursework or certification in real estate or paralegal studies is a plus
• Previous experience as a paralegal, preferably with a focus on real estate transactions is helpful but not required