Client Experience Navigator

About the role

The Part-Time Client Experience Navigator (Navigator) will greet and welcome everyone who comes to GMHC. The Navigator will have exceptional conflict resolution skills, a calm demeanor, and meet GMHC clients with dignity and respect. The Navigator specifically assists GMHC current or potential clients in navigating to various GMHC services and performs receptionist services.

Responsibilities

• Greet clients, visitors, and staff in a welcoming, professional, and supportive manner upon arrival.
• Create a supportive experience by assisting clients and visitors in navigating GMHC programs.
• Provide clear directions and information about program services, schedules, and locations.
• Maintain awareness of daily schedules and appointments to effectively assist clients and staff.
• Communicate respectfully and effectively with clients, families, visitors and staff.
• Support in triaging and de-escalating situations.
• Always uphold confidentiality, safety, and program policies.
• Aid in administrative duties as assigned to support program operations.
• Personable, approachable, welcoming, sensitive & tactful in dealing with the GMHC community & our tenants.

Requirements

• High school diploma or equivalent required.
• Coursework or experience in Human Services, Social Work, Public Health, or a related field preferred.
• Relevant trainings or certifications in customer service, conflict resolution, de-escalation, or crisis intervention are a plus.
• Comfortable using standard office equipment, including iPad/Tablet, desk phones, mobile devices, etc.
• Ability to navigate basic computer systems such as email, calendars, and web-based applications.
• Basic data entry skills with attention to accuracy.
• Ability to look up and reference information using a computer or iPad/tablet while assisting clients.
• Familiarity with Microsoft Office (Outlook, Word, Teams) preferred.
• Ability to use phone systems and transfer calls as needed.
• Comfortable learning new systems and technology as required.