Client Experience Conceirge

About the role

We are a medical spa focused on beauty beyond skin deep, offering treatments such as anti-aging and wellness solutions. Located in Chesterfield, MO, our goal is to help clients achieve their desired results with safe and cutting-edge treatments.

Requirements

• Mature, stable, and no drama
• Expert communicator
• Transformation oriented
• Tech-savvy
• Organized like a ninja
• High level of discretion

Qualifications

• A minimum of 1 year in the aesthetic industry
• A minimum of 2 years sales management experience
• Advanced computer and phone skills
• High emotional intelligence
• An encouraging attitude promoting a continuous positive experience
• Demonstrated experience with metrics and analysis including workforce planning, productivity, SLAs and KPIs
• Excellent verbal and written communication skills
• Proven ability to motivate, coach, and develop large teams
• A transformational mindset, with demonstrated success in leading through change
• Expert with presentation development and delivery
• Great attention to detail
• Ability to multitask in a fast-paced environment
• Reliable and flexible

Benefits

• Competitive compensation plus lucrative bonus/incentive opportunities
• Comprehensive benefits package

Potential Perks

• Experience working in one of St. Louis’ leading med spas
• Authentic support from a small team of awesome individuals
• Very competitive compensation with bonuses

Responsibilities

• Client Communication: Provide warm and welcoming responses to client inquiries, represent skinBe Med Spa authentically, address queries about services, appointments, pricing, and offerings.
• Appointment Management: Efficiently handle appointment booking, rescheduling, schedule optimization, and cancellations using our scheduling software, adhering to protocols and availability.
• Product Expertise: Develop an in-depth understanding of our services, treatments, products, and promotions to offer accurate and comprehensive information.
• Customer Service Excellence: Display empathy, professionalism, and efficiency in addressing client concerns, ensuring exceptional customer service.
• Upselling, Cross-Selling, and Overall Selling: Identify opportunities for suggesting additional treatments or products that align with client preferences, contributing to sales goals.
• Documentation: Maintain meticulous records of interactions, appointment changes, and special requests in our client database.
• Collaboration: Coordinate seamlessly with skinBe team for smooth appointment transitions and accurate information sharing.
• Follow-Up: Develop and execute a comprehensive follow-up system for enhanced client engagement. Initiate post-treatment follow-up calls to ensure client satisfaction, collect feedback, and address post-appointment inquiries.
• Lead Conversion and Nurturing: Drive strategies to convert leads and nurture client relationships for base growth.
• Problem Solving: Innovatively address complex situations, turning discontented guests into loyal advocates.
• Operational Representation: Present consistent operational delivery representation to the Executive leadership team.
• Goal Assessment and Exceed Goals: Review goals, implement accountability measures, and maintain documentation. Strategically plan and execute to surpass goal metrics.
• Sales Initiatives and Campaign Management: Manage lead generation relationships, software, and create revenue-driving initiatives.
• Event Sales: Oversee event sales management and execution.
• Training Initiatives: Facilitate comprehensive training, being a skinBe expert. Potentially provide sales system training to corporate employees, new clinics, and franchisees.
• Ongoing Learning: Stay updated on industry trends, treatments, and products, ensuring clients receive up-to-date information.
• Policies Adherence: Uphold spa policies, confidentiality standards, and data security measures during all client interactions.