Client Experience Advisor

What You Will Do...

• Represent the company as the main point of contact for customers and suppliers to organize seamless operation of customer trips
• Communicate with clients from booking to trip completion
• Confirm pre-flight details with operators
• Communicate changes to the flight itinerary
• Offer and manage additional customer services
• Complete, review and confirm pre-flight documentation
• Utilize a wide range of industry and aviation software including Air Traffic Control systems
• Follow customer flights and obtain and resolve post-flight feedback
• Request customer reviews
• Liaise with all departments within FXAIR to improve company efficiency
• Ad-hoc support to our sales team when necessary

Successful Candidates Have...

• Private Aviation experience preferred
• Professional phone and written communication skills
• Outstanding customer service skills
• Advanced computer skills
• Absorb and enjoy new responsibilities
• Work under pressure, remain calm and prioritize tasks
• Detail-oriented focus
• Flexibility and creativity – we are an entrepreneurial team!
• Confidence working in a dynamic fast-paced atmosphere
• The ability and desire to engage individuals with a positive approach while working towards individual goals and contributing in a team environment

What You Will Receive From Us...

• Competitive salary
• Paid time off
• 401K
• Health/dental/vision/FSA
• Long-term and short term disability insurance
• Life and AD&D insurance
• Tuition reimbursement
• A contemporary work environment in our New York office
• A tremendous amount of responsibility and autonomy
• Dedicated co-workers
• The satisfaction of knowing you are part of our global-leading charter service

About the Role

FXAIR is a leader in the private jet charter industry, with headquarters in New York City. As a Client Experience Advisor, you will play a crucial role in ensuring that all flights operate smoothly and efficiently. Reporting to the Vice President of Operations, you will be the primary point of contact for both customers and suppliers, managing the entire trip process from booking to completion.

Responsibilities

• Represent the company as the main point of contact for customers and suppliers to organize seamless operation of customer trips
• Communicate with clients from booking to trip completion
• Confirm pre-flight details with operators
• Communicate changes to the flight itinerary
• Offer and manage additional customer services
• Complete, review and confirm pre-flight documentation
• Utilize a wide range of industry and aviation software including Air Traffic Control systems
• Follow customer flights and obtain and resolve post-flight feedback
• Request customer reviews
• Liaise with all departments within FXAIR to improve company efficiency
• Ad-hoc support to our sales team when necessary

Requirements

• Private Aviation experience preferred
• Professional phone and written communication skills
• Outstanding customer service skills
• Advanced computer skills
• Absorb and enjoy new responsibilities
• Work under pressure, remain calm and prioritize tasks
• Detail-oriented focus
• Flexibility and creativity – we are an entrepreneurial team!
• Confidence working in a dynamic fast-paced atmosphere
• The ability and desire to engage individuals with a positive approach while working towards individual goals and contributing in a team environment

Qualifications

• Private Aviation experience preferred
• Professional phone and written communication skills
• Outstanding customer service skills
• Advanced computer skills
• Absorb and enjoy new responsibilities
• Work under pressure, remain calm and prioritize tasks
• Detail-oriented focus
• Flexibility and creativity – we are an entrepreneurial team!
• Confidence working in a dynamic fast-paced atmosphere
• The ability and desire to engage individuals with a positive approach while working towards individual goals and contributing in a team environment

Skills

• Private Aviation experience preferred
• Professional phone and written communication skills
• Outstanding customer service skills
• Advanced computer skills
• Absorb and enjoy new responsibilities
• Work under pressure, remain calm and prioritize tasks
• Detail-oriented focus
• Flexibility and creativity – we are an entrepreneurial team!
• Confidence working in a dynamic fast-paced atmosphere
• The ability and desire to engage individuals with a positive approach while working towards individual goals and contributing in a team environment

Benefits

• Competitive salary
• Paid time off
• 401K
• Health/dental/vision/FSA
• Long-term and short term disability insurance
• Life and AD&D insurance
• Tuition reimbursement
• A contemporary work environment in our New York office
• A tremendous amount of responsibility and autonomy
• Dedicated co-workers
• The satisfaction of knowing you are part of our global-leading charter service

Pay

Details on pay are not specified in this job description.

Schedule

Details on schedule are not specified in this job description.