CLIENT EXPERIENCE MANAGER- CALIFORNIA- REMOTE
About the role
We are seeking a relationship‑driven Client Experience Manager to oversee and grow strategic partnerships within the California market. The role is responsible for identifying, recruiting, onboarding, and managing local restaurant partners, food trucks, caterers, bakers, chocolatiers, hot‑sauce vendors, and other minority‑owned and specialty food businesses. The Client Experience Manager serves as the primary liaison between vendor partners, site managers, and clients, ensuring a seamless experience from partner recruitment through event execution. This individual will build long‑term relationships, expand local vendor networks, coordinate special events, and drive exceptional client satisfaction.
Responsibilities
- Identify, recruit, and onboard local restaurant partners, food trucks, caterers, bakers, chocolatiers, hot‑sauce vendors, and other minority‑owned and specialty food businesses.
- Manage ongoing relationships with vendor partners, site managers, and clients.
- Serve as the primary liaison to ensure a seamless experience from partner recruitment through event execution.
- Build and maintain long‑term relationships that expand the local vendor network.
- Coordinate special events and promotional activities involving partner vendors.
- Drive exceptional client satisfaction through proactive communication and problem resolution.
- Collaborate with internal teams to align vendor capabilities with client needs.
Pay
Salary: $85,000 – $90,000 per year. Eligible for bonus compensation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/Accidental Death
- Disability insurance
- Retirement plan
- Paid Time Off (PTO)
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Additional paid and/or unpaid time‑off benefits in accordance with applicable federal, state, and local laws