Client Experience Manager - Business Development
Auffenberg Dealer Group · Shiloh, IL · 9 mo ago
Business DevelopmentFull-time
Responsibilities
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Strong computer skills
- Willing to submit to a pre-employment background check & drug screen
What We Offer
- Bonus Opportunities
- Great hourly rate
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Full Supplemental Insurance
- Menu FSA (Flexible Spending Account)
- Paid Time Off
- 401K with Match
- Cardinals, Blues, Fox, Muny, Ballpark Village Tickets