Client Experience Associate

We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to extract content: From posting: Position Overview: description about PNC, role location, in-office, etc. Could be "About the role" section. Responsibilities: list of duties: "Delivers a unique customer experience...", "Processes a variety of customer interactions.", etc. Many bullet-like sentences. Qualifications: includes Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments. Skills: maybe Preferred Skills list. Benefits: described. Pay: Base Salary range. Schedule: Not mentioned. So we should not include Schedule section. We must not include sections with filler like "commensurate with experience". Pay is present, so include Pay. We need to preserve all substantive info, not invent. We need to format lists with

• . For prose use

  . We need to decide which headings to use. Possible sections: - About the role (position overview) - Responsibilities - Qualifications (maybe combine Preferred Skills, Competencies, Work Experience, Education etc.) - Skills (maybe Preferred Skills) - Benefits - Pay But we must avoid thin sections. Could combine Qualifications and Skills into one? However instructions: use headings for those categories if content exists. We can have multiple sections. We need to ensure we don't create empty sections. Let's extract content. About the role: The first paragraph(s) before Job Description: "At PNC, our people are our greatest differentiator...". Also includes location Elk Grove, CA, in-office, encourage to connect with recruiter, no sponsorship. That's about role. Responsibilities: The block after "Job Description" starting with "Delivers a unique customer experience..." up to before "PNC Employees take pride...". That's responsibilities. Qualifications: After that, there is "PNC Employees take pride..." which seems like values (Customer Focused, Managing Risk). That could be part of Qualifications or maybe "Qualifications" heading includes those values? Then there is "Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position." Then sub-sections: Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments. Thus we can have a Qualifications section that contains subheadings? But we only allowed headings for those specific categories. Could nest? Probably better to have separate sections: Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments. But many of those may be thin. However we have actual content for each. Preferred Skills: list: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies: list: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs Work Experience: "Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically for each subcategory without extra headings. But they said use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They didn't forbid other headings, but they gave examples. Probably they expect only those headings. So we should map content to those headings. Thus we need to map: - About the role: position overview. - Responsibilities: duties. - Qualifications: maybe combine Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments? But they also have Skills heading separate. Could put Preferred Skills under Skills heading, and Competencies maybe under Qualifications? Or we could have Skills heading for Preferred Skills, and Qualifications heading for Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments. Pay: base salary. Benefits: benefits description. Schedule: none -> omit. Requirements: maybe not needed if we have Qualifications covering. We need to avoid empty headings. Thus final HTML:

  About the role

  At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Elk Grove, CA. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

  Responsibilities

  • Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
  • Processes a variety of customer interactions.
  • Educates customers on alternatives available for their financial interactions.
  • Identifies banking opportunities during the customer interaction and refers as appropriate.
  • Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
  • Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Applies product and procedural knowledge to solve customer's problems.
  • Adheres to all policies and procedures, demonstrating sound judgment within established limits.
  • Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
  • Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
  • Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.
  • Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

  Qualifications

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
  But we also have Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments. Could we put them under Skills heading? Let's see. We have Skills heading: could list Preferred Skills and Competencies maybe. But we also need to include Work Experience, Education, Certifications, Licenses, Language Assessments somewhere. Could be under Qualifications as well. Maybe better: Have Qualifications section containing sub-sections via
  with items that include those details. But we need to preserve all specifics. We could structure Qualifications as:

  Qualifications

  • Preferred Skills: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
  • Competencies: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
  • Work Experience: Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically
  • Education: No Degree
  • Certifications: No Required Certification(s)
  • Licenses: No Required License(s)
  • Language Assessments: No Required Or Preferred Language Assessments
  That preserves all. Then Skills heading maybe not needed if we included Preferred Skills under Qualifications. But we could still have Skills heading for something else? The instructions say use headings for those categories if content exists. We have Skills content (Preferred Skills). Could we still have Skills heading separate? Might be redundant. Better to follow the example: they list Skills as a possible heading. So we should include Skills heading with Preferred Skills list. Then Qualifications heading could contain Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments. That seems reasonable. Thus:

  Skills

  • Accountability
  • Banking
  • Branch Banking
  • Client Loyalty
  • Customer Experience (CX)
  • Customer Service
  • Identifying Opportunities
  • Leveraging Technology
  • Proactive Sales

  Qualifications

  • Competencies: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
  • Work Experience: Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically
  • Education: No Degree
  • Certifications: No Required Certification(s)
  • Licenses: No Required License(s)
  • Language Assessments: No Required Or Preferred Language Assessments
  But we also have the Customer Focused and Managing Risk statements earlier under "PNC Employees take pride...". Those could be part of Qualifications as well (maybe under "Expected behaviors"). Could add as items. We could add under Qualifications:
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
  Thus Qualifications ul will have those plus the sub-items. But we need to avoid mixing strong tags inside li? It