Client Experience Associate
for each section present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. Remove boilerplate.
We need to parse the job posting.
First, there is a "Job Profile Position Overview" then some paragraphs about PNC culture, location, etc. That could be "About the role" or "Position Overview". We'll treat as About the role.
Then "Job Description" with bullet-like sentences describing duties. That's responsibilities.
Then "Qualifications" heading with subparts: Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments. We need to map to sections: Qualifications, Skills, Requirements maybe.
We need to decide which sections to output: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay. Possibly Requirements (maybe combine with Qualifications). The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only if posting has real specific content.
We have Pay: Base Salary range given. So Pay section.
Benefits: described.
Schedule: Not mentioned. No schedule info. So omit Schedule.
Requirements: Could be under Qualifications? The posting includes "Qualifications" with subparts. We could output Qualifications section containing the details. Could also output Requirements as separate but we have Qualifications already. Probably better to output Qualifications and Skills sections.
We have Preferred Skills list and Competencies list. Those could go under Skills.
Work Experience, Education, Certifications, Licenses, Language Assessments could go under Qualifications (or Requirements). We'll put them under Qualifications.
We need to preserve all substantive information, not invent or summarize away detail. Must not include filler like "commensurate with experience". We have none.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. So remove the EEO paragraph, Disability Accommodations Statement, etc. Also remove "Application Window" maybe considered application instructions? It's about posting duration; could be considered application instruction? Probably remove as it's not substantive about role. Also remove "Pay Transparency" maybe part of Pay section; we keep the salary range. The line "Salaries may vary based on geographic location, market data and on individual skills, experience, and education." is filler? It's somewhat generic but still part of pay description. Might keep as part of Pay section but it's not specific; but it's still about pay. The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The phrase "Salaries may vary based on geographic location, market data and on individual skills, experience, and education." is somewhat generic but not placeholder like "varies". It says varies based on... Might be considered filler? Safer to keep only the concrete salary range and incentive eligibility. Could include that sentence as it's not placeholder but it's somewhat generic. I'd keep it.
Benefits: we have a paragraph describing benefits. Keep that.
Now produce HTML.
Structure:
About the role
... paragraphs about PNC culture, location, in-office, etc.
Responsibilities
- ... each duty as list item.
- Preferred Skills: ... etc. Or we could keep headings inside? But only allowed headings are the specified ones; we cannot add extra headings like "Preferred Skills". So we need to embed details within
- . Probably use
for each subsection. We'll do:
Qualifications
Preferred Skills: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
Work Experience: Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically
Education: No Degree
Certifications: No Required Certification(s)
Licenses: No Required License(s)
Language Assessments: No Required Or Preferred Language Assessments
Now Skills section: maybe we already covered Preferred Skills and Competencies under Qualifications. But we could also create a Skills section that lists those. However we must not duplicate content. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we put Preferred Skills and Competencies under Qualifications, that's fine. We could still have a Skills section but would duplicate. Better to not have Skills section if we already covered under Qualifications. But the instruction says we can include sections only when posting has real specific content for it. We have specific content for Skills (Preferred Skills, Competencies). So we could create a Skills section and put those lists there, and keep Qualifications for Work Experience, Education, Certifications, Licenses, Language Assessments. That avoids duplication. Thus:Skills
- Preferred Skills: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
- Competencies: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
Qualifications
Work Experience: Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically
Education: No Degree
Certifications: No Required Certification(s)
Licenses: No Required License(s)
Language Assessments: No Required Or Preferred Language Assessments
Now Benefits section:Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
Now Pay section:Pay
Base Salary: $33,750.00 – $56,250.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
We should not include "Application Window" etc. Now About the role section: need to capture the overview paragraphs before Job Description. The overview: "Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Niles, OH supporting multiple branches in the region. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position." We need to keep all that. Remove "Job Profile Position Overview" maybe as heading? We'll just put the content in. Thus:
About the role
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Niles, OH supporting multiple branches in the region. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Now Responsibilities section as
or