Client Experience Associate

About the role

Each day, hundreds of people seek our help getting disability benefits or insurance compensation. They’re intimidated by the process, unsure where to turn, and desperate for good advice. As part of our Client Experience team, your job is to get them on the right path. You’ll spend each day communicating on the phone with clients to understand their situation, figure out whether we can help them, and advise them on the next steps.

Responsibilities

• Communicate with clients to understand their situation and provide guidance on the next steps.
• Help clients navigate the complex process of accessing government benefits or insurance compensation.
• Learn to rapidly navigate our internal tech platforms and tools (Salesforce, etc.) to assist clients effectively.
• Handle multiple interactions with clients each day, providing support and guidance on deeply personal and sad topics.
• Offer support and guidance to clients who are desperate for help, helping them access life-changing aid.

Qualifications

• Have a Bachelor’s degree from a top four-year university with strong academic performance.
• Have at least 1 year of working experience outside of internships (longer internships to be considered).
• Care about people and can interact with folks from all walks of life; able to be supportive to a person in crisis and quickly drive a conversation.
• Be a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.
• Have a strong work ethic and be capable of juggling multiple competing priorities.

Bonus / Nice-to-Have

• Previously worked at a high volume, high-performing service/sales/support team from a company known for great customer service.
• Completed a socially-focused, hands-on internship or have significant volunteer experience.

Salary and Benefits

We offer competitive pay — including equity — and generous benefits: Medical and dental insurance with 100% of employee premiums covered, 15 vacation days & ~20 paid holidays each year (including two weeks at the end-of-year), Free membership to OneMedical, $600/year stipend for internet service, $1,000 reimbursable stipend for education and training outside of work, Up to $1,200/year student loan repayment assistance, 401(k) and optional HSA/FSA, Humble, thoughtful, smart, fun colleagues. The salary at offer will be determined by a number of factors such as candidate’s experience, knowledge, skills, and abilities, as well as internal equity among our team.

Location

This job is fully remote and we’re committed to empowering everyone with flexibility. We care a lot about building a great culture and we think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather.