Client Experience and Operations Coordinator

The Role

The Client Experience & Operations Coordinator will orchestrate the daily energy, flow, and first impressions of our Product Support Headquarters. This position functions as the ultimate brand ambassador and cultural anchor of our facility.

Responsibilities

• Set the tone the moment anyone walks through our doors or calls our facility.
• Manage the pulse of the building—seamlessly routing high-volume phone traffic, coordinating logistics, and ensuring communication between our parts, service, and support teams flows flawlessly.
• Take personal pride in ensuring all meeting spaces, common areas, and client-facing zones maintain an immaculate, high-standard presentation.
• Be the logistical mastermind behind the scenes, ensuring flawless execution of VIP customer visits and internal team engagement events.
• Elevate every touchpoint for visitors and employees, delivering an intentional, welcoming, and premium concierge experience.
• Act as the central communications hub, managing phone traffic and directing inquiries across service, parts, and training divisions with speed and precision.
• Supports the daily flow of the Product Support Headquarters through high-level scheduling, meeting preparation, and facility logistics, while providing administrative and coordination support to operational leaders, up to and including the Vice President of Product Support.
• Maintain the precision of our operational documentation, including assisting with work orders, purchase orders, and shipping documents.
• Identify ways to improve facility workflow, team communication, and the overall front-of-house experience.
• Other duties as assigned.

Requirements

• A High School Diploma or equivalent required.
• A proven track record (2+ years) delivering exceptional service in hospitality, premium retail, upscale guest services, or a high-touch corporate environment.
• An innate ability to connect with diverse personalities.
• The capability to operate in a fast-paced environment and manage multiple priorities seamlessly without losing your composure.
• A sharp eye for detail, whether it's managing complex schedules, tracking invoices, or ensuring a conference room is perfectly curated.
• The capability to master internal corporate databases and platforms quickly.

Benefits

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.
• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.