Client Escort (Manhattan)

About the role

Accompany clients to various appointments and act as their advocate when dealing with social services agencies. Use knowledge of different social services organizations and benefit programs to obtain services, benefits, and/or information for clients.

Responsibilities

• Accompany clients to appointments such as social services providers, medical visits, and public assistance and housing appointments
• Act as advocate for clients in obtaining services, payments, benefits, and other entitlements
• Use knowledge base to ask the right questions and negotiate on behalf of the client
• Prepare required client documents prior to appointments and ensure referrals are obtained
• Pick up client benefit statements from HRA office (Public Assistance Office)
• Make transportation arrangements using company van, including driving when another driver is unavailable
• Perform administrative duties: filing, answering phones, and sorting client mail
• Assist with client move-outs
• Navigate public transportation within all five boroughs of New York City for client appointments
• Handle heavy field trips which may require multiple trips within a day

Requirements

• High school diploma or GED
• 2-4 years’ experience within a social services setting working with homeless, medically frail, disabled, special needs, or other challenging client populations
• Experience working in an environment that required knowledge and understanding of various social services entitlement programs
• Experience with homelessness preferred
• Valid Driver’s License

Skills

• Excellent communication skills to effectively deal with various social services agencies and clients
• Strong client-facing skills and ability to stay calm when dealing with difficult clients
• Ability to develop a rapport with clients
• Ability to effectively navigate state and government agencies that follow bureaucratic processes
• Ability to multi-task and stay organized
• Bilingual in English and Spanish preferred