Client Engagement Specialist (Mission Valley), Safe Parking Program

Position Overview

JFS is looking for a compassionate, mission-driven individual to join the Safe Parking Program team as the Client Engagement Specialist. In this role, you have the opportunity to use your communication and navigation skills and your service to underserved individuals and families to make a meaningful difference in your community and help change lives across San Diego.

Responsibilities

• Create a welcoming environment for all Safe Parking participants, current and potential
• Guide participants to their parking location as they enter lot
• Complete intake tours, paperwork, and data entry into ETOi database
• Complete all agency logs and incident reports in a timely manner
• Appropriately communicate any concerns or issues to supervisor
• Affirmatively assist participants with resources for basic needs or programmatic guideline clarification
• Ensure programmatic guidelines are being upheld and followed
• Conduct daily/nightly attendance checks
• Affirmatively assist in mediating and resolving client concerns
• Provide immediate and professional response to any security/safety emergency or disturbance within the Safe Parking site
• Treat the parking lot like its home: know everyone who comes in and goes out, know the needs of the clients, and ensure they are connected to someone to get help
• Must be alert and active during your shift
• Perform other duties as assigned

Skills/Experience/Abilities

• One-year experience in a similar role, or equivalent combination of training, education and experience serving the underserved/unhoused population
• Excellent communication skills
• Skilled in navigating computer systems, databases and mobile phone technology
• Ability to work a flexible overnight schedule, including weekends and holidays
• Comfort working in an environment where multiple languages are spoken
• Previous social service/housing/homeless experience is preferred (worked or lived)
• Experience setting limits when working with stressed clients, often at some level of urgency and demonstrating good customer service skills
• Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support
• Must have the ability to walk/stand for long period of time
• Must have reliable transportation to work

Physical Requirements

• Walk/Navigate uneven terrain (Gravel Parking lots)
• Be able to lift 20-25lbs
• Stand/Walk for long periods of time

About Jewish Family Service Of San Diego

Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org. Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.