Client Engagement Specialist

Aerotek is an operating company within Allegis Group, a global leader in talent solutions. With over 200 offices nationwide, we specialize in staffing and services solutions for manufacturing, logistics, construction, aviation, facilities, and maintenance, serving 95% of Fortune 500 companies.

About the role

The Client Engagement Specialist (CES) provides administrative and customer support to the client and the Onsite Management team, ensuring contract employees, the client, and the internal team receive superior administrative, accounting, human resource, and customer service support.

Responsibilities

• Provide excellent customer service to contractors, clients, and the internal team.
• Follow Injury Reporting Protocol and maintain contact with the appropriate internal contact and the local medical facility that provides post-accident care.
• Assist in facilitating and maintaining the process for pre-employment screening, including drug screening.
• Assist in the facilitation of Random Drug Testing.
• Manage client-specific reports as needed or as outlined by the SOW or Project Scope.
• Manage attendance tracking and prepare reports for the client.
• Track daily attendance and report missing contractors to the client.
• Manage and review call-out line messages, following up with contractors via phone.
• Manage assignment and distribution of PPE.
• Handle time-off request documents and coordinate approval with the CEM and Delivery Manager.
• Manage the current contractor roster.
• Maintain a professional work environment aligned with client and Aerotek culture.
• Handle requisition entry and delegation in Connected.
• Review and confirm pre-screening questions.
• Process badging requests.
• Facilitate offboarding of contractors.
• Support the client with site orientation processes.
• Coordinate with site Health & Safety to ensure all required certifications and contractor documentation are received.

Requirements

• High School Diploma required.
• 1+ years of experience in any one or a combination of the following: high-volume recruiting, managing a high-volume account, or providing on-premise support to a client.
• 1+ years of experience in customer service.
• Previous experience supporting the Construction Industry is a plus.
• Previous experience as a Project Admin in the construction industry is preferred.