Client Engagement Manager

Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

About the role

As our Client Engagement Manager, HR Consulting on the HR Consulting Center of Excellence team, you’ll help drive our sales and client engagement efforts by balancing strategic leadership with hands-on execution. You’ll support the Client Engagement Director by refining sales strategies, coaching the team, and improving processes that create a smooth experience for producers and clients. You’ll lead sales intake and follow-up activities, maintain strong data integrity, and coordinate communication between internal teams and clients to ensure consistent execution and measurable value.

Requirements

• 5+ years of experience working with professional services clients
• 5+ years of experience in HR Consulting
• 5+ years expertise in strategic, operational, and day-to-day human resources management functions
• Proven track record of success in inside sales, with a minimum of 5 years of experience in sales leadership roles
• Continuously evaluating and refining sales processes to improve efficiency, effectiveness, and overall client experience
• Strong strategic thinking and analytical skills, with the ability to make data-driven decisions
• Leading sales intake and follow-up processes, setting clear expectations with producers, service teams, clients, and HR Consulting team members

Qualifications (Nice-to-have)

• Bachelor’s degree in business, marketing, or a related field
• Proficiency using CRM software and sales analytics tools
• Proficient in Excel or SmartSheet
• Exceptional interpersonal skills, with the ability to build and maintain strong client relationships

Benefits

• Medical, dental, vision, and 401K benefits
• Flexibility to work at home or an office, based on your discretion and schedule
• Start with 20 days of paid time off
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• Nitro cold brew coffee and sparkling water

Pay

The applicable base salary range for this role is $90,900 to $169,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.