Client Engagement Intern (Unpaid)

Responsibilities

• Support Intake/Outreach, Client Voices, and RCA specialists with scanning and organizing documents, entering case notes in accordance with program requirements, and inputting data into departmental trackers and databases.
• Aid clients in-person and on the phone with booking and preparing for intake appointments.
• Provide live translation services (Haitian Creole or Spanish preferred) for client interactions in the office, and translate written client materials.
• Support planning and execution of outreach campaigns to current and potential clients, including by phone, message and email, with the aim of sharing information about IRC services and events.
• Aid in the planning and execution of IRC client events, including disseminating information about IRC services and collecting client information, such as attendance data or feedback, as appropriate.
• Engage with IRC clients respectfully and compassionately.

Requirements

• Fluent in a second language spoken by IRC clients, strong preference for Spanish and/or Haitian Creole.
• Experience with data entry, case management/ case noting software, and maintaining accurate client records.
• Previous experience and/or a strong interest in working with refugees and immigrants, including internships, volunteer work, or related projects.
• Strong communication and interpersonal skills, with the ability to effectively work with diverse populations.
• Excellent organizational and time management skills.
• Current or recent enrollment at a college or university for Social Work, Psychology, Public Health or a related field.