Client Engagement - Full-Time

About the Role

The Client Engagement Manager supports client success on a SaaS nursing development platform, serving as a platform expert, trainer, and trusted advisor. This role ensures successful implementation, high user adoption, and satisfaction by developing and executing client outreach strategies, onboarding new users, and maintaining deep platform mastery to optimize client-specific workflows and features.

Responsibilities

• Drive user engagement, adoption, and satisfaction across a client portfolio.
• Build strong relationships with main contacts to foster advocacy.
• Lead onboarding, training, and support for new users.
• Develop expertise in platform features to tailor solutions to client needs.
• Communicate platform value and educate users on new features.
• Gather and relay user feedback for product improvements.
• Manage commercial operations, including renewals, expansions, and account health for 20-40 clients.
• Track KPIs, monitor utilization, and identify at-risk accounts for intervention.

Requirements

• Bachelor’s degree and 5+ years of client support experience.
• Strong client-centric approach with excellent communication skills.
• Deep platform knowledge and ability to deliver training.
• Strategic thinking for outreach and engagement.
• Experience in SaaS or health-tech commercial operations preferred.
• Proactive, self-driven, and capable of remote work, with ability to travel up to 25%.