Client Director- North Central

About the role

As a Client Director at Nexthink, you will own the company’s most important and complex enterprise relationships. This is not a traditional account management role; you serve as the executive face of Nexthink to a defined portfolio of marquee accounts, driving renewals, expanding platform adoption, and building multi-threaded, CxO-level relationships that create lasting customer loyalty and significant revenue growth. You will connect Nexthink’s capabilities to what matters most to your clients: reducing IT costs, improving employee productivity, and protecting the digital workplace at scale.

What You'll Own

• Executive Relationship Management — Build and deepen multi-level relationships within your assigned accounts, from IT and service desk teams to the CIO and C-suite. You will be the trusted advisor your clients call when they have a problem or an opportunity.
• Account Growth and Expansion — Develop and execute strategic account plans that drive license expansion, professional services adoption, and renewal excellence. You set the commercial direction for your portfolio and are accountable for the results.
• Strategic Value Delivery — Partner with clients to build a clear, outcomes-driven roadmap that aligns Nexthink’s platform to their business priorities. You don’t just renew contracts — you help customers realize measurable value.
• Virtual Team Leadership — Orchestrate internal Nexthink resources across functions and geographies to deliver an outstanding client experience. You set the tone, lead the strategy, and hold everyone accountable to the customer’s success.
• Global Account Development — Manage worldwide deployment and development of your assigned accounts, including coordinating resources across regions to ensure consistent, high-impact engagement.
• Financial Performance — Own your book of business. You are responsible for achieving targets across licenses, renewals, and professional services — with full visibility and accountability for the commercial health of your portfolio.

Qualifications

• 10+ years of enterprise technology sales or account leadership, with a track record of consistently exceeding multi-million dollar revenue targets
• 2+ years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts
• Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or adjacent enterprise software categories
• Demonstrated success engaging and influencing at the executive level — including CIO, CHRO, and other C-suite stakeholders

What Sets You Apart

• You are a strategic thinker and a skilled operator — you can build a three-year account vision and close the quarter
• You run disciplined pipelines, qualify rigorously, and don’t chase the wrong opportunities
• You are a natural relationship builder — people trust you because you do what you say you’re going to do
• You are intellectually curious and learn fast — Nexthink operates in a fast-moving market, and you adapt quickly
• You lead virtual teams by influence, not authority — and you’re good at it
• You bring the hunger of a seller and the credibility of a trusted advisor

Why Nexthink — Why Now

Nexthink is recognized as a leader in the Digital Employee Experience space by Forrester and Gartner. We are not chasing the category — we are defining it. Your accounts are among the world’s largest enterprises, and you will operate at the highest levels of IT and business leadership. Customers choose Nexthink because it solves real problems — reducing IT costs, cutting ticket volume, improving employee satisfaction, and accelerating transformation programs. You will never struggle to show ROI. You will have access to dedicated Solution Consulting, Professional Services, and executive support to help you win and retain at the highest level.

Pay

The base salary for this role is $180,000–$216,000 gross per year, with a total on-target earnings (OTE) range of $300,000–$360,000 and additional opportunity to earn commissions above this range.

Benefits

• 100% company-covered health, dental, vision, life insurance, long-term disability, and accidental death/personal loss coverage
• Unlimited paid time off on top of 15 company holidays plus 11 paid holidays and 3 extra volunteering days
• Hybrid work model with structured onboarding to foster connections and team integration
• Free access to professional training platforms
• Up to 16 weeks of paid leave for birthing parents/primary caregivers and 6 weeks for secondary caregivers
• 401(k) plan with up to 4% company matching contributions, vesting immediately
• Referral bonuses for successful hires after three months of continuous employment