Client Direct Auto Loan Officer - Chandler, AZ
Bank of America · Chandler, AZ · 3 wk ago
SalesFull-time
Responsibilities
- Demonstrates excellent client service skills through actively listening to incoming client phone calls regarding auto loan applications
- Ensures compliance with all Customer Identification Program (CIP) and Know Your Customer (KYC) regulations by using various authentication tools to avoid fraudulent activity and high risk transactions
- Oversees the loan process from start to finish by guiding clients through each step and quickly identifying and dispositioning scenarios to provide advanced problem resolutions
- Handles situations which may require adaptation of response or extensive research according to the client's response
- Identifies and engages internal bank partners as necessary on collaborative solutions
- Uses computerized system for tracking information gathering and follow-up of assigned clients
- Provides technical and sales training to associates
Requirements
- 1+ years of call center experience or equivalent
- Excellent verbal and written communication skills
- General computer skills
- Strong typing skills
Qualifications
- Bank-related automotive financing
- Active Listening
- Attention to Detail
- Customer and Client Focus
- Oral Communications
- Account Management
- Adaptability
- Client Experience Branding
- Loan Structuring
- Pipeline Management
- Data Collection and Entry
- Emotional Intelligence
- Written Communications
Skills
- Active Listening
- Attention to Detail
- Customer and Client Focus
- Oral Communications
- Account Management
- Adaptability
- Client Experience Branding
- Loan Structuring
- Pipeline Management
- Data Collection and Entry
- Emotional Intelligence
- Written Communications
Pay
Commensurate with experience
Schedule
1st shift (United States of America)
Hours Per Week: 40