Client Development Representative, Healthcare (Springfield/Worcester, MA)

As a key member of the Healthcare Sales Team, the Client Development Representative drives new business growth and expands relationships with existing clients in an assigned territory, focusing on prospecting and selling Inmar’s Rx Returns and Compliance Solutions while providing superior customer service.

Responsibilities

• Sales and Client Development (70%):
  • Actively prospect and engage new clients in the healthcare industry, particularly hospital and independent retail pharmacies, as well as supply chain and procurement teams.
  • Schedule and conduct impactful sales presentations to showcase Inmar’s Rx Returns and Compliance Solutions, identifying client needs and offering tailored solutions.
  • Nurture and grow relationships with current clients, identifying opportunities to upsell additional products and services to increase account value.
  • Maintain a consistent pipeline of sales opportunities through proactive outreach and follow-up with potential leads.
• Customer Service and Territory Management (30%):
  • Serve as the main point of contact for clients, ensuring timely responses to inquiries and providing ongoing education on regulatory compliance and service offerings.
  • Travel within the assigned territory to provide on-site support for pharmaceutical returns, ensuring clients are equipped with the tools and knowledge necessary for compliant returns.
  • Maintain a deep understanding of clients' needs to deliver tailored solutions and ensure customer satisfaction, fostering long-term relationships.
• Sales Activity and CRM Maintenance:
  • Consistently update and manage client interactions and sales activities within CRM systems to ensure accurate tracking of prospects and ongoing customer engagement.
  • Use CRM data to identify key trends and insights to inform and refine sales strategies, ensuring optimal performance in the territory.
• Comply with all company policies and standards.
• Perform other sales-related duties as assigned.

Requirements

• Education: Associate’s degree required; Bachelor’s preferred.
• Experience: 2+ years in sales, client development, or territory management, with a focus on healthcare or related industries.
• Technical Skills: Proficiency in Microsoft and Google Suite; experience with Salesforce or other CRM platforms preferred.
• A valid driver’s license and acceptable driving record are required; driving is an essential function of this role.
• Must reside in the Springfield or Worcester, MA area, as this is a territory-based role requiring daily in-person visits to pharmacies.

Physical Demands

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and/or move up to 40-50 pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
• Frequency of activities:
  • Occasionally: up to 33% of the time
  • Frequently: between 33% - 66% of the time
  • Regularly: more than 66% of the time

Skills

• Strong track record in sales, client engagement, and territory management.
• Ability to develop meaningful connections with clients and consistently meet sales goals.
• Client-first mindset with a positive attitude and willingness to listen and respond to client needs.
• Ability to build collaborative relationships and work cooperatively with others.
• Goal-oriented with a sense of urgency and accountability.
• Focus on results and compliance with quality, service, and productivity standards.
• Support a safe work environment by following safety rules and regulations.

Benefits

• Medical, dental, and vision insurance.
• Basic and supplemental life insurance options.
• 401(k) retirement plans with company match.
• Health spending accounts (HSA/FSA).
• Flexible time off and 11 paid holidays.
• Family-building benefits, including maternity, adoption, and parental leave.
• Tuition reimbursement and certification support.
• Wellness and mental health counseling services.
• Concierge and work/life support resources.
• Adoption assistance reimbursement.
• Perks and discount programs.

Please note that eligibility for some benefits may depend on job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

Pay

The hiring range for this position is $56,588.63 - $94,314.38 USD annual. The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.

• Annual discretionary bonuses through the Core Company Performance Bonus Plan.
• Equity grants, sign-on bonuses, and other tailored incentive opportunities.
• Additional discretionary compensation, such as:
  • Growing Revenue Incentives
  • Corporate or VIP Bonuses
  • Deferred compensation opportunities